Customer Solutions Manager

2 months ago


Manukau City, New Zealand Cardinal Logistics (NZ) Full time

**Posted**:
07/08/2024

**Closing Date**:
07/09/2024

**Job Type**:
Permanent - Full Time

**Location**:
Manukau

**Job Category**:
Customer Solutions

**You will be confident and experienced in developing strong client and internal relationships, managing projects which improve service outcomes through measured data.**

Cardinal Logistics is a leading provider to the Transport and Logistics industry. With over 30 years’ experience, servicing some of New Zealand’s well know companies in food, beverage, and personal healthcare.

We offer an end-to-end logistics solution to our customers, which offers the opportunity for our team members to develop, upskill and progress within the business.

Our teams strive to be “Best of Class” and looking for a motivated individual who is seeking a supportive team, learning opportunities, upskilling and career progression.

**Working hours**:
Monday - Friday 8:30 am - 5:00 pm

**You will be responsible for**:

- Keeping continuous improvement at the forefront
- Focusing on integrating systems and technology to enhance operational efficiency
- Interpreting data and using the information to carry out changes for a greater overall customer experience
- Understanding sustainable practices aligning to our customers values
- Establish clear channels of communication to support customer service levels
- Managing a team, creating and supporting their development plans

**Ideally you will have**:

- Degree in relevant field or at least 5 years’ experience in operations, supply chain or service management
- Proven project management experience,
- Experience in mentoring training and overall people management
- Sound understanding of logistics and supply chain within FMG and B2B
- Ability to understand, develop and identify improvements using analytics
- Experience using Power BI or Qlik analytics programs
- Experience using WMS or TMS systems
- Experience using or developing project management systems

**What can we offer you?**
- Competitive salary
- Paid birthday leave
- Membership to the Cardinal Perks Program (discounts with some of NZ's major retailers)
- Life insurance
- Monthly events
- Ongoing mentoring and training

If the above sounds like you, don’t hesitate, click on the **‘APPLY NOW**’ button. We look forward to discussing the opportunity further.

Applicants for this position MUST have NZ residency or a valid NZ work visa



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