Customer Solutions Representative

3 months ago

Auckland City, New Zealand Viscount Reuse Full time

**Company Description**
Our Pact Reuse division eliminates single-use through reuse solutions. The depth of our network and investment in technology ensure vital resources can be swiftly collected, sorted, cleaned and redistributed or repurposed at scale.
**Job Description** About the Role**:
Reporting to the Customer Supply Manager, you will play a pivotal role in enhancing our customer experience. Your responsibilities will include resolving customer queries, forward planning, and providing valuable insights to internal stakeholders. You will own key customer segments and ensure our service continually improves.

**Key Responsibilities**:

- Manage and resolve customer queries efficiently.
- Implement cancellations and re-invoice transactions, reporting weekly on errors and suggesting improvements.
- Escalate and follow up on a broad range of enquiries.
- Manage return customers and establish an annual call cycle.
- Oversee and report on return activity, highlighting areas for improvement.
- Review and manage netting transactions, providing regular activity reports.
- Address netting queries and provide solutions daily.
- Support the Customer Service Representative during peak times.
- Cover for the Customer Supply Manager when needed.
- Contribute to the continuous improvement of customer service and interactions.

**Skills and Experience**:

- Minimum 5 years of experience in a customer service role or similar.
- Excellent interpersonal and problem-solving skills.
- Professional, concise, and clear communication skills.
- A great phone manner and the ability to relate to customers from all backgrounds.
- Proficient in MS Office, with SAP experience being an advantage.
- Extensive experience in gathering and interpreting customer information.
- High levels of organization and time management.
- A bachelor’s degree in communications, business management, or a similar field is an advantage.

**Additional Information** Why Join Us?**
- Be part of a dynamic team dedicated to customer satisfaction.
- Opportunities for professional growth and development.
- A supportive and engaging work environment.

**Location**:Highbrook, Auckland, New Zealand
**Hours**: 8am to 4:30pm, Monday to Friday

If you are a natural problem solver with a calm and engaging communication style, and you enjoy working with a variety of customers across multiple channels and platforms, we would love to hear from you

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