Credit and Collections Specialist

1 month ago


Auckland City, New Zealand DHL Full time

Support to develop and administer Credit and Collections and Accounts Receivable (OTC) processes and activities to minimize risk and to ensure timely payments
- Interact and follow up with customers to ensure timely collections and to process claims for outstanding accounts
- Identify and collect problematic and overdue accounts to minimize outstanding debts
- Address customer issues such as billing disputes, overdue payments, need for treatment plans, problems with data quality, etc.
- Identify trends in issues and areas for service improvements that will deliver higher quality and/or lower cost
- Support team members with less experience


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