Collections Specialist

2 weeks ago

Auckland, Auckland, New Zealand Zip Pay Full time
  • Build trust and negotiate repayments with customers in financial distress
  • Team environment with opportunity to manage your own workload and multiple cases
  • We work 3 days a week in our office, located in Takapuna

Start your adventure with Zip

Our Collections team is responsible for building relationships with customers, supporting them through the repayment process in what are often difficult circumstances. This important work requires empathy, strong communication and problem-solving skills and the ability to deliver in line with Zip's policies, processes and commercial objectives.

Time spent in this role will take your client relationship management skills to the next level, as you develop your understanding of the debt collection process and the importance of fair and appropriate treatment of vulnerable customers.

Cool stuff you'll be working on

  • Operating in a fast-paced, high-volume environment and client-centric culture
  • Managing an arrears portfolio (end to end) including low/medium/high risk accounts and maintaining accurate records of activities
  • Securing payment from customers whilst maintaining strong relationships
  • Providing support to our financial distress and vulnerable customers, and agreeing on a reasonable repayment option in-line with our internal policies
  • Managing inbound & outbound communications with customers on a daily basis, over the phone and by email, in a timely and professional manner.
  • Working independently to build trust and negotiate repayment solutions with customers, monitoring repayments, and liaising with our third party providers on client queries.
  • Creating, maintaining and running daily reports on outstanding debt, ensuring accuracy and updating on progress.
  • Working with the Collections Manager to update systems and policies, monitor results and input into strategic development.
  • Processing ad-hoc payments and accounts receivable allocations
  • Ad hoc account reconciliations
  • Perform all administrative duties related to ensuring collections efficiency
  • Assisting and supporting Collections Manager as required

What you'll bring to the team

Zipsters work with a broad range of tools, languages and platforms, and our skills and experiences all look a little different. What really matters to us is that you're a great fit with our four Values, and have a desire to learn and grow.

So whether you meet some or all of the desirable attributes below, we'd still love to hear from you:

  • Minimum 2-3 years experience within a collections role, telephone experience in a similar role or have transferable skills from a customer facing role.
  • Experience in a high-volume environment
  • Understanding of debt collection processes
  • Sound knowledge of collection techniques and familiarity with relevant regulatory requirements including CCCFA debt guidelines
  • Strong negotiation and communication skills, and problem solving capabilities
  • Excellent personal and interpersonal communication skills, verbal and written – calm, balanced and client-centric approach
  • Resilient, empathetic, collaborative, detail-oriented, and self-motivated with excellent organisational, time and project management skills

What you'll get in return

As we write this next exciting chapter in our story, we will continue to move at pace and embrace change. For you, this might mean opportunities to learn new skills with hands-on experience, broader responsibilities, or the buzz of seeing your work impact customers faster.

Zip is a place where you'll get out exactly what you put in. When you join the team, we'll do our best to make sure you can be yourself and surround yourself with smart, friendly colleagues and leaders who have your back, so that you can make the big things happen.

Zipsters tell us these are just some of the best things about working here. You'll also receive:

  • 25 days paid leave annually, including birthday leave and quarterly wellbeing days
  • 16 weeks paid parental leave for primary carers, and 4 weeks for supporting carers
  • Family support policies including miscarriage bereavement leave and domestic violence leave
  • Mental health and wellness initiatives, including $299 annual wellbeing allowance, free access for you and family members to our EAP service Sonder, discounted private health insurance, and great rates on fitness sessions through ClassPass
  • 2 days paid volunteering leave per year
  • Team social events, epic offices, free breakfast daily

Be a part of a team that reflects the diversity of our customers

We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.

Equally, we're committed to ensuring our recruitment processes are accessible and inclusive. Please let us know If there are any adjustments that need to be made to ensure you have a fair and equitable experience.

And to know us

Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centred products that bring customers and merchants together.

Operating in two core markets - Australia and New Zealand (ANZ) and the US, Zip offers point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants.

We're proud to be a values-led business and our values - Customer First, Own it, Stronger Together and Change the Game - guide us in everything we do.

We are a proud 2024 Circle Back initiative employer and will respond to every applicant.

#J-18808-Ljbffr

  • Accounts Receivable Collection Specialist Jobs in Auckland, Mangere, New Zealand Created: 19-Oc

    2 weeks ago

    Auckland, Auckland, New Zealand Everything Full time

    You are here :Home Jobs Accounts Receivable Collection Specialist Jobs In Auckland Mangere New Zealand Accounts Receivable Collection Specialist Jobs in Auckland, Mangere, New Zealand You are here :Home Jobs Accounts Receivable Collection Specialist Jobs In Auckland Mangere New Zealand Accounts Receivable Collection Specialist Jobs in Auckland, Mangere, New...

  • Occupational therapist

    2 weeks ago

    Auckland, Auckland, New Zealand Central Auckland Specialist School Full time

    Central Auckland Specialist School AucklandOccupational therapistFull time, PermanentGeneral, TherapistEnglish, Health and physical education, Learning languages, Mathematics and statistics, Science, Social sciences, Technology, Te reo Māori, The artsWe are seeking an occupational therapist with a passion for working with learners with complex physical,...

  • Physiotherapist

    2 weeks ago

    Auckland, Auckland, New Zealand Central Auckland Specialist School Full time

    Central Auckland Specialist School AucklandPhysiotherapistPart time, Permanent, FTTE up to: 0.6General, TherapistEnglish, Health and physical education, Learning languages, Mathematics and statistics, Science, Social sciences, Technology, Te reo Māori, The artsWe are seeking a part-time physiotherapist with a passion for working with learners with complex...

  • Marketing Specialist

    2 weeks ago

    Auckland, Auckland, New Zealand Xiaoxiong Trip Limited Full time

    About usExcellent opportunity to join a successful and well-established company and become a part of a great team.We have a terrific chance for competent applicants to join a friendly and supportive team due to continuing growth and increased demand.To continue our success in the future, we're looking for 1 Marketing Specialist to join our team, and also...

  • Oral Medicine Specialist

    2 weeks ago

    Auckland, Auckland, New Zealand Health New Zealand - Te Whatu Ora Full time

    Do you yearn for a better work-life balance, while still enjoying the prospect to be involved in a stimulating consultant post? New Zealand offers an unrivalled safe haven to work and live: urban opportunities nestled amidst unparalleled natural beauty and friendly, welcoming people.Join New Zealand's largest teaching hospitalEnjoy the Auckland location -...

  • Marketing Specialist

    2 weeks ago

    Auckland, Auckland, New Zealand Defenhealth NZ Limited Full time

    Defenhealth NZ Limited is a leading retailer of health products in New Zealand.We specialize in a diverse range of health and wellness items, including dietary supplements, vitamins, herbal remedies, personal care items, and fitness products.Our mission is to provide high-quality products that cater to the health needs of our diverse customer base.We are...

  • Specialist investigator

    2 weeks ago

    Auckland, Auckland, New Zealand New Zealand Government Full time

    New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes. We're working towards specific goals and targets that...

  • Marketing Specialist

    2 weeks ago

    Auckland, Auckland, New Zealand Liberty Consulting Group Full time

    About Us: Liberty Consulting Group is a dynamic and forward-thinking brand that operates in both education and immigration fields.We are looking to explore more educational market in New Zealand and Australia.We are dedicated to providing top-notch consulting services in the education and immigration industry of New Zealand and Australia.We pride ourselves...

  • Senior PMO Specialist

    2 weeks ago

    Auckland, Auckland, New Zealand Auckland Transport Full time

    Help deliver technology solutions to our customers Bring your PMO experience Permanent opportunity, Viaduct location + hybrid working Te Whiwhinga mahi| The opportunity At Auckland Transport (AT) we are passionate about working together to deliver a safe, innovative and sustainable transport system and providing transport choices for a growing, vibrant...

  • Clinical Nurse Specialist

    2 weeks ago

    Auckland, Auckland, New Zealand New Zealand Government Full time

    New role to influence and champion women's health Based at Auckland Region Women's Corrections Facility in Wiri Full time, perm, Monday to Friday'Kotahi anō te kaupapa, ko te oranga o te iwi' - 'There is only one purpose to our work: the wellness and wellbeing of our people.Ara Poutama Aotearoa (Department of Corrections) Health Services lead the delivery...

  • Claims Specialist

    2 weeks ago

    Auckland, Auckland, New Zealand Aon Hewitt Full time

    Claims SpecialistAon exists to shape decisions for the better - to protect and enrich the lives of people in Aotearoa, and around the world. Our colleagues provide our clients in over 120 countries and sovereignties with advice and solutions that give them clarity and confidence to make better decisions to protect and grow their business.In New Zealand, our...

  • Clinical Specialist

    2 weeks ago

    Auckland, Auckland, New Zealand Boston Scientific Gruppe Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert Clinical Specialist - Cardiac Rhythm Management & Electrophysiology - New Zealand Work mode: Field Based Onsite Location(s): Auckland, AUK, NZ Additional Location(s): N/A Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High...

  • Digital Marketing Specialist

    2 weeks ago

    Auckland, Auckland, New Zealand Loving Life Now Full time

    Seeking motivated Passionate Individual With Digital Marketing Specialist ExperienceJoin Our Team: Enthusiastic SelfStarters Passionate About Personal & Leadership DevelopmentAre you driven by a desire to excel and progress Do you have an unwavering passion for personal and leadership development Look no further. We are in search of dynamic individuals who...

  • GUCCI In Store Product Care Specialist

    2 weeks ago

    Auckland, Auckland, New Zealand Kering SA Full time

    GUCCI In Store Product Care Specialist page is loaded GUCCI In Store Product Care Specialist Apply locations Auckland time type Full time posted on Posted 30+ Days Ago job requisition id R105342 SummaryAbout usIf you are a Dream-maker, this is the place for you.Together, we'll create the real fabric of Gucci.A community of people united by the same passion:...

  • Scale A Teacher

    2 weeks ago

    Auckland, Auckland, New Zealand Rosehill School Full time

    Primary and intermediate (Years 1–8) / kura tuatahi, Certificated teacher English, Health and physical education, Learning languages, Mathematics and statistics, Science, Social sciences, Technology, Te reo Māori, The arts SDAWe seek a teacher with a strong interest in working within a specialist school environment, teaching ākonga with a range of...

  • Special Needs Outreach Teachers

    2 weeks ago

    Auckland, Auckland, New Zealand Mt Richmond School Full time

    Special needs outreach teachers (2 positions)Full time, Permanent Primary and intermediate (Years 1–8) / kura tuatahi, Certificated teacher English, Health and physical education, Learning languages, Mathematics and statistics, Science, Social sciences, Technology, Te reo Māori, The arts1 MU + SDA Due to roll growth in our Outreach Services, Mt Richmond...

  • Scale A teacher

    2 weeks ago

    Auckland, Auckland, New Zealand Rosehill School Full time

    Primary and intermediate (Years 1–8) / kura tuatahi, Certificated teacherEnglish, Health and physical education, Learning languages, Mathematics and statistics, Science, Social sciences, Technology, Te reo Māori, The artsSDAWe seek a teacher with a strong interest in working within a specialist school environment, teaching ākonga with a range of special...

  • Classroom or release teachers

    2 weeks ago

    Auckland, Auckland, New Zealand Sommerville School Full time

    Classroom or release teachers - specialist schoolFull time, PermanentPrimary and intermediate (Years 1–8) / kura tuatahi, Certificated teacherEnglish, Health and physical education, Learning languages, Mathematics and statistics, Science, Social sciences, Technology, Te reo Māori, The arts Our staff are our superpower at Sommerville School. We provide an...

  • Teacher of horticulture and science teacher

    2 weeks ago

    Auckland, Auckland, New Zealand Avondale College Full time

    Teacher of horticulture and science teacherFull time, PermanentSecondary (Years 7–15) / wharekura, Certificated teacherScience1MUWe are looking for a Horticulture specialist to join our large and collegial science department, to lead the teaching of Horticulture and manage our well-resourced Horticulture facility.Applicants for positions at Avondale...

  • Teacher of English

    2 weeks ago

    Auckland, Auckland, New Zealand Westlake Girls' High School Full time

    Secondary (Years 7–15) / wharekura, Certificated teacherEnglish, Health and physical education, Learning languages, Mathematics and statistics, Science, Social sciences, Technology, Te reo Māori, The artsWestlake Girls' High School is a leading secular state girls' school in New Zealand with more than 2,000 students, situated on Auckland's North Shore....