Outpatient Administrator/kaiwhakahaere

3 weeks ago

Wellington City, New Zealand New Zealand Government Full time

Nau mai, haere mai ki Ūpoko ki te uru hauora.

**Location**: Wellington Regional Hospital

**Service**: Patient Administration Services

**Contract**: Permanent, part-time x2 roles available, 20 hours and 24 hours per week

**Salary**: $64,903 - $75,480 pro rated
Kōrero mō te tūranga - About the role
We are seeking an Administrator to join our Outpatients Team which supports a patient - s journey from referral, to a District treatment provider, right through to discharge.
We have two part time roles available, one of which is based in the Wellington Regional Hospital on a roster Wednesday - Friday, 24 hours per week. The other is mainly based in Wellington Regional Hospital, with some potential of working in Kenepuru on a 20 hour a week roster.
You will be responsible for providing quality, customer focused reception services to our patients attending clinics or making phone enquiries. You will schedule patient interactions and bookings, interact with our clinical teams to provide the very best patient journey.
Additionally, you will be responsible for the smooth running of our clinics, and ensuring that booking protocols are followed to keep waiting times to a minimum, recording and confirming patient information in our Patient Management System and following up with patients who have missed appointments.
Mō tō mātou rōpū - About our team
Our team is one of diversity, fun, multi-cultural and hard working. We pride ourselves on the focus of the Patient Journey where two days are never the same. We are multi skilled which makes the diversity of our team unique.
The Outpatient Reception and Community teams provide high quality, efficient and effective administration support to our clinical teams within CCHV which enables them to focus on patient care.
Moū - About you
- Able to deal with ambiguity - is able to work in an environment of uncertainty; can comfortably handle risk and uncertainty
- Previous experience in a customer service role, particular in a high volume phone call area.
- Good Microsoft Office Suite computer skills particularly excel
- Effective time management skills and ability to meet delivery of commitment.
- Self-motivated and self-aware
- Exposure in working with cultures other than their own
- Excellent communication skills with an ability to communicate with members of the public including those who are distressed or angry.
- Knowledge of the Privacy Act and other legislation protecting confidentiality
- Attention to detail
- A focus on team work to achieve common goals
- Perseverance and CommitmentE pā ana ki a tatou - About us

Capital, Coast & Hutt Valley District are pro-equity health organisation, with a particular focus on Māori, Pacific Peoples, and the Disability Community.

**To find out more about us click on the following links**:
Capital
and Coast
Hutt
Valley
Mental
Health, Addiction and Intellectual Disability Service
Me pēhea te tuku tono - How to apply
Ma tini, ma mano, ka rapa te whai
By joining together we will succeed

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