Outpatient Administrator/kaiwhakahaere Tūroro o

2 months ago

Wellington City, New Zealand New Zealand Government Full time

Nau mai, haere mai ki Te Whatu Ora - Capital, Coast & Hutt Valley District

**Location**: Wellington Regional Hospital

**Service**: Patient Administration Service

**Contract**: Casual (Monday - Sunday, up to 40 hours a week)

**Salary**: $67,932 - $75,480
Kōrero mō te tūranga - About the role
The Outpatient Administration Team covers a wide range of key tasks ranging from managing all processes relating to registration, referral lists, creating templates and scheduling of first specialist assessment including initial patient contact. Providing a central patient enquiry service where patients can reschedule or cancel their appointments and seek general information about their visit. Providing an outbound call reminding service to patients in the evenings as part of initiatives. Providing front line customer service at the main atrium reception, providing quality, and customer focussed reception service to patients attending clinics, patient admissions or making any type of enquiry.
The purpose of this role is to provide a patient focussed registration and booking service to patients, general practitioners and outpatients departments. Support the Team Leader to design new processes and work with services on quality improvement initiatives across the District Capital, Coast and Hutt Valley.
Mō tō mātou rōpū - About our team
Our team is one of diversity, fun, multi-cultural and hard working. We pride ourselves on the focus of the Patient Journey where two days are never the same. We are multi skilled which makes the diversity of our team unique.
Moū - About you
We are looking for someone with effective time management skills, is self-motivated, and able to work independently as well as part of a team. You will be able to deal with ambiguity, comfortably handling risk and uncertainty, while also having great communications skills and the ability to communicate with members of the public who may be distressed. Your excellent attention to detail, along with your perseverance and commitment to your work will allow you excel in this role.

**Other skills and experience we are looking for include**:

- Strong decision making skills.
- Great Microsoft Office Suite computer skills, particularly excel
- Exposure in working with cultures other than their own
- Excellent communication skills with an ability to communicate with members of the team or the public including those who are distressed or angry.

Capital, Coast & Hutt Valley District are pro-equity health organisation, with a particular focus on Māori, Pacific Peoples, and the Disability Community.

**To find out more about us click on the following links**:
Capital and Coast
Hutt Valley
Mental Health, Addiction and Intellectual Disability Service
Me pēhea te tuku tono - How to apply
Your safety and that of our patients is important to us. It is our expectation that you will be fully vaccinated against COVID 19, having received two doses of an approved COVID 19 vaccination.
Ma tini, ma mano, ka rapa te whai
By joining together we will succeed

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