Customer Communications Manager

2 weeks ago


Auckland City, New Zealand BNZ Full time

**He Waka Eke Noa | Creating Great Together**

If you're a natural communicator and comfortable juggling multiple projects on the go, we have a great opportunity for you. We are looking for someone who is passionate about customer communications and wants to be part of a fast-paced tīma (team) where they can showcase their abilities. Someone who has strong experience but is keen to learn new skillsets and isn't afraid of a challenge.

We work flexibly, and we are encouraged to utilise our six week's annual leave we need and deserve Our wellbeing is a priority at BNZ - we look after each other, and you can always bring your whole self to work.

**Mō te Tūranga | About the Role**

We sat down with our Senior Customer Communications Manager (who you'd report to), and they let us know the following about the tūranga (role).

This is a 10 month fixed term role.

**What are some day to day tasks the person in this role will complete?**
- Showcasing your project management pūkenga (skills)
- Collaborating with stakeholders from every corner of BNZ
- Taking banking jargon and making it more human
- Moving communications through design/planning, approvals, and delivery
- Problem solving and thinking outside the box to ensure smooth delivery of communications
- Copywriting and reviewing communications for accuracy
- Liaising with external suppliers
- Managing feedback from stakeholders

**What is the team culture and environment like?**

We're a collaborative, motivated, inclusive, and highly supportive tīma. I truly believe you'll find New Zealand's friendliest and kindest tāngata (people) here, and you get to bring your whole self to work (no need to wear a suit).

The successful applicant will be able to truly own their tūranga as a Customer Communications Manager. They will feel competent and confident moving through the data and project management process and be able to step outside of the projects they're managing and think about things from a customer's perspective.

**What is the most exciting thing about this opportunity?**

You have the chance to join a high-performing, supportive tīma that deliver brilliant outcomes for customers through communications. There is plenty of variety - no two projects are the same, and there will be exposure to a wide variety of departments within BNZ to kick-off or widen your experience and knowledge of financial services.

**What is the most challenging thing about this opportunity?**

We're a busy team and need someone who can hit the ground running You'll be learning new processes from the get-go, but we'll be here to help you learn the ropes.

**What attributes will this person display in order to be successful in this role?**
- Proactive, can-do attitude
- Customer-first mindset
- Project management pūkenga
- Great stakeholder management
- Copywriting and editing
- Strong background in communications
- Great at juggling multiple projects at once
- High attention to detail
- Prioritising projects daily
- Helping to put money back in customers' pockets when they've been impacted by a remediation event
- Letting customers know how we're simplifying the products and services we offer
- Delivering a variety of communications to customers to let them know about things that affect their banking

**Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New Zealand



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