Inbound Customer Service Consultant

4 weeks ago

Auckland City, New Zealand Webhelp Full time

**Customer Service/Support**

**Location**
- Auckland, New Zealand***

Job Title:
Inbound Customer Service Consultant

**Job Description**:
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
- We’re on the lookout for experts in Customer Service to join our team in Mt Albert, Auckland.
Working on behalf of an** **iconic Kiwi owned airline carrier**, your role will be answering inbound calls from customers, using your professional and friendly approach to provide them with support.

We will put you through a fully paid training program, with on-going support in the weeks to follow. This will involve all aspects of the role and enable all our valued staff to become part of a cohesive team.

**Key Role Details**:

- ** START DATE 15 APRIL 2024**:

- ** Pay Rate** $26 per hour + monthly performance-based bonuses (Up to $250 per month)
- ** Part Time** opportunity, between 15 and 30 hours per week over 5 days (rotating roster)
- ** Monday to Sunday** 8am - 9pm
- ** Central Auckland Location** (Mount Albert)
- ** 6 weeks paid training**

**What's in it for you?**
- ** Diversity and inclusivity**:

- ** Focus on Employee Health and Wellbeing**:

- ** Coaching and Training to compliment career progression**:

- ** Daily weekly and monthly Rewards and Recognition programs to celebrate your achievements**:

- ** Kickstart your career in the financial sector - Unlimited learning and career growth**:

- **Global company with room to move whether within NZ or outside**

At Concentrix, we're heavy on **Career Development**; with a large portion of our support staff and management roles now occupied by team members who started on the phone as an advisor Are you ready to kick-start your career? And want to deliver great customer service?

**Enough about us, let’s talk about you. You will**:

- Have a passion for customer service, with strong trouble shooting skills.
- Be driven to assess and evaluate customer needs by listening and asking questions.
- Have a solid understanding and passion for modern technology.
- Be competent with navigating multiple computer programs and systems.
- Have the natural ability at multi-tasking and can perform under pressure.
- Have the attention to detail in capturing customer information accurately.

**...... and, who is Concentrix?**

We are a passionate company powered by passionate people.

Concentrix is a global brand, that has delivered customer care solutions for kiwis for many years. At our established site in Mt Albert, Auckland, we live our vision to be the best customer engagement services company in the world, rich in diversity and talent We believe in doing right by and for our team, our clients, their customers, our community, and our planet. Together we deliver a global impact through our global Environmental, Social and Governance commitments including World Clean Up Day and #MyOneEarthPromise.

At Concentrix we place value on creating a fun-filled, future-building, community-connected, find-your-people lifestyle. We want everyone to have every opportunity to be the very best version of themselves.

With extensive system and content training provided and ongoing support to navigate your path to expert, we are the ideal employer for anyone looking to start a career path they will love.

All applicants must be legally eligible to work in New Zealand and pass satisfactory background checks - including clear criminal history police checks and references to be considered for this opportunity.

**Location**:
NZL Auckland - Unitec Campus, Lvl 4

Language Requirements:
English

Time Type:
Part time
** If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the **Job Applicant Privacy Notice for California Residents

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