Account Manager

6 months ago

Bay of Plenty, New Zealand Onside Full time

Onside is a rural safety and compliance software with a vision to power the world's biosecurity. Currently in the scale-up phase, expanding rapidly and thinking globally, our team and high-performance culture reflect the business, offering an innovative workplace where our team lives and breathes Onside's standards and rituals.

Being local to our customers is pivotal to Onside's success. We are looking for an Onside-enthusiast to join our team as a regional Account Manager to own the retention and growth of our customers through effective long-term account management.
- Nurture and maintain strong relationships with our farmers, growers and other agribusiness customers to drive positive engagement.
- Identify opportunities to cement customer loyalty utilising strong industry knowledge, engagement and product usage data, account health indicators, and other metrics to
- Conduct regular account reviews to proactively address any issues, ensure product usage is high, and that customers are happy.
- Identify and drive expansion and upsell opportunities, driving uptake of new product features and solutions.

**Requirements**:

- Experience using Onside, ideally as a customer, visitor, or contractor, to understand the pain points of our customers and the value of Onside
- Experience in the agricultural industry, with a passion to support farmers' and growers' success
- Strong network in rural sectors across the Bay of Plenty or New Zealand
- Ability to build rapport quickly, make lasting positive first impressions
- Commercially minded, target orientated and data-driven
- Strong organisational skills and demonstrated ability to manage projects
- Excellent problem-solving and analytical abilities to identify and address customer needs and challenges
- Ability to work from home and visit customers in rural communities

**Benefits**

We're expanding in every direction - think new places, teammates, and knowledge. So, when you join us, you'll dive into all sorts of exciting experiences and grow your career. Born out of Christchurch, our team is buzzing with high-performers working together to solve problems to achieve a common purpose - to connect rural communities.

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