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Advisor, Customer Information Requests

4 months ago

Wellington City, New Zealand New Zealand Government Full time

Mō te tūnga | About the role
The Customer Information Request (CIR) team manage requests for information held by Oranga Tamariki under the Privacy Act 2020.
The team provides an essential service to current and past clients, their families and other authorised representatives, enabling such stakeholders to access the information held by Oranga Tamariki - Ministry for Children.
The Advisor will be responsible for providing high quality insight, advice and support to the Manager of the CIR team on a wide range of matters including strategic, organisational and operational issues.
The Advisor will maintain effective relationships with key stakeholders to ensure the needs of the team are well represented across the organisation.
The role is primarily based in Wellington with the opportunity to work from home a couple of days a week. The Customer Information Requests team has two sites, one in in Wellington and one in Palmerston North.You may, on occasion, be required to travel to Palmerston North.

Mō mātou | About us
Oranga Tamariki—Ministry for Children has a commitment to putting tamariki and rangatahi at the heart of what we do. In our work, we aim to demonstrate these values:

- We put Tamariki first
- We believe Aroha is vital
- We respect the Mana of people
- We are Tika and Pono
- We value Whakapapa
- We recognise that Oranga is a journey

Nōu | About you

**Ideally you will have**:

- A thorough working understanding of the Privacy and Official Information Acts
- Strong and engaging communication skills
- Ability to build and maintain effective relationships with internal and external stakeholders
- Experience with risk identification, mitigation and problem solving
- Ability to influence and lead change
- Practical experience in continuous improvement models
- Exercise sound judgment and decision making skills

Nōu te rourou | What's in it for you
- The opportunity to make a positive impact in an organisation that works to ensure all children are in loving whanau and communities
- A vibrant and supportive team, flexible work options and a genuine commitment to wellbeing.
- Ongoing learning and professional development so that you can thrive and grow
- A challenging, fascinating and rewarding career with a team committed to the highest standards of work
- Access to a generous Southern Cross Health plan and banking packages with Westpac
- We welcome diversity and are committed to working in an inclusive and respectful way

Me pēhea te tuku tono | How to apply

Applications close Sunday 28th May 2023