National Account Manager

4 weeks ago


Wellington, New Zealand DKSH Full time

**Location**:Mount Wellington, NZ, NZ**Drive Growth. Be the Difference.**

At DKSH, our mission is to enhance lives by connecting people with exceptional products, services, and insights. As the trusted partner for companies looking to expand their reach in Asia and beyond, we are dedicated to driving growth across our Business Units: Consumer Goods, Healthcare, Performance Materials, and Technology.

**National Account Manager - Lindt**

Are you an experienced and dynamic professional seeking an exciting opportunity in National Account Management? Join our Ellerslie team at DKSH as a National Account Manager, focusing on the Lindt brand. Lindt is renowned for creating the finest chocolates with a rich history of craftsmanship and passion for quality.

Reporting to the Senior Client Manager, you will play a crucial role in managing relationships, developing and executing strategies, and ensuring the achievement of financial targets. You will collaborate with cross-functional teams and contribute to the growth and success of our business.

This position has one direct report, an Account Executive.

**Key Responsibilities**:
Account Management:

- Present NPD, Promotional programs, category reviews to relevant customer category managers
- Achieve annual budget NSV and A&P targets
- Monitor and control trade spend within approved budgets
- Provide sales and A&P forecasts as per S&OP process
- Undertake specific grocery analysis projects with the Senior Client Manager
- Share competitor, marketplace, and customer feedback with management and the sales team

Sales Team Responsibilities:

- Ensure effective sales functions aligned with company objectives
- Build store-level relationships with the field team
- Spend time in the field with a Territory Manager
- Assist the field team with seasonal and other builds as required

Customer Responsibilities:

- Build strong relationships with customers and understand their needs
- Ensure customers receive excellent service meeting or exceeding customer service satisfaction levels and turnaround times

**Qualifications and Skills Required**:

- Proven experience in a similar role
- New Zealand FMCG experience
- Proficient in Microsoft Office suite, including Advanced Excel
- Strong Analytical Skills - understanding of Circana
- Strong influencing and relationship building skills
- Good communication and interpersonal skills
- Power BI and SAP user knowledge (desirable)

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