National Field Support Manager

6 months ago


Wellington City, New Zealand Downer Group Full time

**Te** **kōwhiringa | The Opportunity**

Downer is a significant player in the telecommunications industry within New Zealand. We are growing our business through delivering consistent service, excellence and results and through developing inspirational leadership with our people and customers.

Due to an internal promotion, we are looking for a high performing National Field Support Manager to join our Downer team. The purpose of this role is to lead the team responsible for the end-to-end management and coordination of field support services nationally.

Reporting to the National Operations Manager, your responsibilities will include, collaborating closely with Field staff customers and internal delivery teams, leading and motivating Field Support team members, ensuring the required financial outcomes for Operations & Maintenance are met, and improving end-to-end work processes.

This national role (can be based in either Auckland or Wellington) comes with the responsibility of managing things remotely with travel as and when required. If you are a structured leader with high motivation, a willingness to manage in a matrix environment, passion, and drive to deliver results then this is the ideal role for you.

Key objectives for this role include:

- Developing a culture of intense customer focus in the team, as well as a passion for end-to-end process excellence.
- Continuously identifying and implementing opportunities to work smarter e.g. through simplifying work processes, deploying technology where feasible, and investing in the skills of our people.
- Facilitate the feasibility, business casing, and stakeholder prioritisation of a programme of continuous improvement initiatives transforming field support capability and delivering to Downer’s strategic plan.
- Develop and enhance a centre of field support excellence - reduce process variance, provide accurate process documentation, agree and communicate clear lines of accountability.

**Nga pūkenga matua | Important Skills**

We are looking for someone with the following experience & skills:

- Proven experience in leading improvement initiatives.
- At least three years’ experience managing multiple project resources including end users and senior stakeholders.
- Well organised and disciplined
- Effectiveness as a communicator (both written and verbal)
- Flexibility and adaptability
- Willing to make decisions
- Confidence, persuasiveness verbal fluency
- Drive, energy & enthusiasm
- Able to identify and organise resolution of problems
- Commercial acumen

**Ko te take ka parekareka e koe ki te mahi ki kōnei | Why you will enjoy working here**

Downer is committed to delivering excellence by ensuring our people have the environment and the means to be successful. We offer:

- Free access to Marram health care benefits and discounted holiday homes
- Travel discounts available + many other amazing staff benefits
- Progression and development programs on offer including our inspiring leader’s programme for top performers.

Have a look at our other great benefits here Or copy and paste the following link into your browser: people.downergroup.co.nz/downer-benefits/

**Me pēhea ki te tono | How to apply**

We are committed to a safe working environment for everyone - all successful applicants will be required to undertake a pre-employment drug test, medical and a Ministry of Justice check prior to starting employment. If you need support with this requirement, please talk to our team.



  • Auckland City, New Zealand McCain Foods (NZ) Limited Full time

    **Position Title**:National Field Sales Manager, NZ **Position Type**: Regular - Full-Time **Position Location**:Auckland **Requisition ID**: 29266 Potatoes. French Fries. Taters. You love them, we make them. In fact, we make 1 in 4 of the world’s frozen potato products and if you have eaten fries this week, there is a good chance they were ours! We...


  • Manukau City, New Zealand DKSH Full time

    **Location**:Manukau, NZDrive Growth. Be the Difference. DKSH's purpose is to enrich people's lives by providing access to goods, services, and insights. United by our vision to be the trusted partner, we help companies grow in Asia and beyond across our Business Units Consumer Goods, Healthcare, Performance Materials, and Technology. Are you the superstar...

  • Field Engineer

    5 months ago


    Wellington City, New Zealand Programmed Full time

    Our client, an IT Service Provider and one of the significant national technology providers in New Zealand. We are proud of what we have achieved and want to continue to provide quality and affordable ICT services and solutions to kiwi customers and customers abroad. Due to a period of significant growth, we are looking for a driven Field Engineer to join...

  • National Fleet

    3 months ago


    Auckland City, New Zealand Hato Hone St John Full time

    **Company Description** Ko wai m**ātou**: - About us**: Hato Hone St John has been serving New Zealanders and working to save lives since 1885. As well as providing Ambulance Services, our programmes and team of over 11,000 staff and volunteers are helping to build strong, resilient communities across the motu; supporting everyone in Aotearoa to live...


  • Wellington, New Zealand DKSH Full time

    **Location**:Mount Wellington, NZ, NZ**Drive Growth. Be the Difference.** At DKSH, our mission is to enhance lives by connecting people with exceptional products, services, and insights. As the trusted partner for companies looking to expand their reach in Asia and beyond, we are dedicated to driving growth across our Business Units: Consumer Goods,...


  • Manukau City, New Zealand Ventia Full time

    **National Technical Manager** **About you** Highly motivated, have strong demonstrable experience in Electricity Supply Transmission Substations and/or, Generation and/or Distribution Network areas. In addition to holding an Electricity Supply L4 (or higher) qualification or equivalent, you hold a an EWRB electrical worker registration and either have or...


  • Wellington City, New Zealand Origin Network Limited Full time

    We are a telecommunications business and we are looking to employ a full time permanent employee as an ICT Field Support Technician for Wellington Region. In this role, you will be responsible for Fibre installations as well as remedial work. As an ICT Field Support Technician, you will be responsible for: 1. Working at commercial and residential sites at...


  • Wellington City, New Zealand Parks Victoria Full time

    Work with flexibility in this part time role - Be outdoors in a fantastic coastal environment - Perfect entry level role to build your experience in land management - See our Careers Page for more information what we can offer About the role The primary role of this position is the on-ground delivery of the Gippsland Lakes Coastal Park and Lakes National...

  • Field Engineer

    5 months ago


    Wellington City, New Zealand HILTI Full time

    **What's the role?**: This position provides technical support and drives the sales of specified products to salesforce and customers (buying and non-buying) consistent with Hilti’s strategy. This position educates design communities concerning proper use and advantages of Hilti fastening and protection products. This position capitalizes on Hilti...


  • Auckland City, New Zealand Stellar Recruitment Full time

    **Contract Type**: - Full Time**Location**: - NZ - Auckland - North Island**Industry**: - Transport / Logistics / Drivers**We're seeking a dynamic and experienced Inventory Manager to take on a role which will over see and govern the inventory managers nationally!** This position will play a pivotal role in the delivery and practice of inventory...


  • Auckland City, New Zealand Bridgestone NZ Ltd Full time

    **_Are you an experienced and practically minded individual with strong technical capability and commercial acumen? Due to an internal promotion our Field Services team are on the search for a Technical Field Service Manager to join us at our National Support Office._** **About the Role** This is a vital role based within our Field Services team, working...

  • National Sales Manager

    3 months ago


    Auckland City, New Zealand Do-Nation Limited Full time

    **Job Advertisement: Advertising, Public Relations, and National Sales Managers** **Position**: Advertising, Public Relations, and National Sales Managers **Location**: Auckland, New Zealand **Salary**: NZD 51.29 per hour **Additional Benefits**: Profit share based on the performance of specific fundraising campaigns **About the Role**: We are seeking...

  • National Fleet Manager

    5 months ago


    Auckland City, New Zealand Team Recruitment Full time

    Rare opportunity to join this well known transport and logistics business in this senior role. The role will focus on: People and safety leadership Fleet management including refreshment/replacement and allocation to each region Procurement Owner driver management Repairs and maintenance Reporting to the GM of Operations - As the National Fleet Manager...


  • Wellington City, New Zealand Team Global Express Full time

    Location: Lower North Island Full time - **Be a part of an exciting companywide transformation.**: - **Collaborate with industry and technical experts to grow your knowledge.**: - **Immerse yourself in our inclusive, diverse, and supportive culture.** **Connecting people and communities| Driving eCommerce | Moving New Zealand** Team Global Express NZ...


  • Wellington, New Zealand This Is An It Support Group Full time

    Our vision: Nature is thriving in Aotearoa | Te Oranga o te Ao TuroaThe Department of Conservation Te Papa Atawhai (DOC) serves to protect and restore nature spaces and species across Aotearoa.Tangata whenua are inextricably linked to the whenua and te taiao, and we desire a future where whanau, hapu and iwi can thrive in their role as rangatira and...


  • Auckland City, New Zealand Ecolab Full time

    We currently have an opportunity for a Field Operations Manager to join our Pest Elimination Division, specifically focusing on NZ. The Field Operations Manager will play a pivotal role in driving business growth across the region, delivering this through business planning and sales strategies. You will foster an inclusive culture built on safety, training...


  • Wellington, New Zealand This Is An It Support Group Full time

    Our vision: Nature is thriving in Aotearoa | Te Oranga o te Ao Turoa The Department of Conservation Te Papa Atawhai (DOC) serves to protect and restore nature spaces and species across Aotearoa.Tangata whenua are inextricably linked to the whenua and te taiao, and we desire a future where whanau, hapu and iwi can thrive in their role as rangatira and...


  • Wellington, New Zealand This Is An It Support Group Full time

    Our vision: Nature is thriving in Aotearoa | Te Oranga o te Ao TuroaThe Department of Conservation Te Papa Atawhai (DOC) serves to protect and restore nature spaces and species across Aotearoa.Tangata whenua are inextricably linked to the whenua and te taiao, and we desire a future where whanau, hapu and iwi can thrive in their role as rangatira and...


  • Auckland City, New Zealand Pact Group Full time

    **Company Description** At Stowers Containment Solutions, a proud subsidiary of the multinational PACT Group Ltd, we’re not just specialists in containment - we’re innovators in materials handling, storage, packaging, and distribution. Serving industrial, commercial, horticultural, and agricultural sectors across New Zealand, we offer the most extensive...

  • Customer Support

    6 months ago


    Auckland City, New Zealand Fisher & Paykel Appliances Full time

    The Role Fisher & Paykel (F&P) is an iconic global brand with a strong local heritage. Our origins inspire our culture of curiosity and passion to develop solutions designed around people - these are some of the core elements that make us unique. With our values of being sustainably minded, curious, and innovative, we are growing an exciting venture within...