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Food and Beverage Team Leader

4 months ago

Wellington City, New Zealand Novotel Wellington Full time

**Main Purpose of the Job**

To be accountable on a shift basis for the operations of the outlet through effective people skills. Provision of friendly and efficient food and beverage service that meets the guest’s expectations.

**Key Duties**
- Ensure efficient, friendly and professional food and beverage service is provided to all guests and meets their expectations.
- Provide food and beverage services to guests as set out in the standards and procedures.
- Familiarise yourself with VIP and regular guests to ensure their requests and needs are met.
- Liaise with customers and Chef/kitchen brigade to ensure service times are adhered to.
- Ensure revenue for the shift is accounted for with cash/charge summary being completed to balance daily activities.
- Set up systems to protect and maintain control of restaurant and conference service equipment, correctly recording breakages and carry our regular stock takes.
- Maintain hygienic food service techniques during service.
- Ensure Food & Beverage areas meet the highest possible hygiene and cleaning standards.
- Ensure all mis-en-place is completed prior to guests arriving.
- Ensure room service trays and trolleys are set-up correctly and collected promptly when guest(s) have finished.
- Ensure staff are competent in all service procedures and they are able to maximise sales to guests.
- Ensure guest billing is completed accurately following Hotel procedure and that correct charges are posted.

**What is in it for you**:

- Staff celebration & tenure recognition
- Bring your mate to work - program
- Employee Assistance Program
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and the opportunity to earn qualifications while you work
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
- **Experience and skills required;**_
- Previous experience in a similar position preferred
- Knowledge of Restaurant & Bar service
- Micros knowledge preferred
- Ability to work in a busy environment
- Dedicated to providing our customers with the highest quality of service.
- Ensure smooth communication with the kitchen

**Our commitment to Diversity & Inclusion**:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

**Why work for Accor?**
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo **#BELIMITLESS**

If this sounds like you, APPLY NOW

**Job Types**: Part-time, Permanent

**Salary**: $26.00 per hour

**Benefits**:

- Employee discount
- Employee mentoring program
- Free food
- Professional development assistance
- Referral program

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Morning shift

Ability to commute/relocate:

- Wellington City, Wellington: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Are you currently eligible to work in New Zealand?
- How many years' experience do you have in the hospitality & tourism industry?