Receptionist - Novotel Wellington

4 weeks ago

Wellington City, New Zealand Novotel Wellington Full time

First impressions are everything As a Receptionist, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. Situated in the heart of the Wellington CBD, with 139 bedrooms, 70 seat restaurant and boardroom, Novotel Wellington is currently recruiting for a Receptionist to join their Front Office team.

Reporting to the Front Office Manager / Assistant Manager, you will be assisting guests upon arrival, ensuring the smooth check in and check out, and assisting them with any queries throughout their stay.

**What you will be doing**:

- Greet, check-in, respond to requests and settle accounts while providing exceptional service
- Take initiative to add a personalized experience
- Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
- Ensure professionalism and accuracy with information and billing during arrival and departure.
- Achieve an accurate and logical work sequence.
- Follow procedures for cash and security on front desk.
- Ensure reservations have correct tariffs and up-sells.
- Ensure messages are accurate and passed on promptly.
- Provide business centre services as required, with correct charges posted for guests.
- Positively respond to all queries (both internal and external), redirect to departments as required.
- Maintain a positive selling approach to maximise yield in both occupancy and rates.
- Any other reasonable request as required by your Supervisor or Hotel Management.

**Your experience and skills include**:

- Service focused personality is essential; experience is an asset
- Fluency in English; additional languages are a plus
- Motivated
- Reliable
- Flexible
- Good Communication skills
- Ability to work on a rotating roster
- Can work under pressure in a busy environment
- Have a full NZ drivers license and the ability to drive both a manual and automatic vehicle
- A thorough working knowledge of the front office operations
- Strong cash handling skills
- An excellent telephone manner
- A great personality
- Enjoy being innovative and creative with a passion for delivering customer service
- Ability to demonstrate great organisational skills
- Eligibility to work in New Zealand
- Ability to exceed customer expectations
- Excellent time management skills
- Knowledge of Opera is preferred

**What is in it for you**:

- Staff celebration & tenure recognition
- Bring your mate to work - program
- Employee Assistance Program
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and the opportunity to earn qualifications while you work
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

**Our commitment to Diversity & Inclusion**:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

**Why work for Accor?**
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo **#BELIMITLESS**

**Job Types**: Part-time, Permanent
Part-time hours: 8-40 per week

**Salary**: $24.65 per hour

**Benefits**:

- Employee discount
- Employee mentoring program
- Professional development assistance
- Referral program

Schedule:

- 8 hour shift
- Rotating roster
- Shift work

Application Question(s):

- Are you currently eligible to work in New Zealand?

**Experience**:

- Customer service: 1 year (required)

Licence/Certification:

- Full NZ drivers licence (preferred)

  • Receptionist - Novotel Wellington

    3 weeks ago

    Wellington City, New Zealand Novotel Wellington Full time

    Company Description Accor Wellington represents a portfolio of leading hotels including Sofitel, Mövenpick, Novotel and Ibis Hotels. Joining Accor provides a number of opportunities across all of our Wellington properties! **Job Description**: First impressions are everything! As a Receptionist, you will take care of the guests from the moment they arrive...

  • Kitchen Hand

    3 weeks ago

    Wellington City, New Zealand Novotel Wellington Full time

    Company Description Accor Wellington represents a portfolio of leading hotels including Sofitel, Mövenpick, Novotel and Ibis Hotels. Joining Accor provides a number of opportunities across all of our Wellington properties! **Job Description**: To assist the kitchen brigade in ensuring that all kitchen areas are kept clean and tidy at all times. Ensure...

  • Kitchen Hand

    4 weeks ago

    Wellington City, New Zealand Novotel Wellington Full time

    Company Description Accor Wellington represents a portfolio of leading hotels including Sofitel, Mövenpick, Novotel and Ibis Hotels. Joining Accor provides a number of opportunities across all of our Wellington properties! Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches...

  • Night Porter

    4 weeks ago

    Wellington City, New Zealand Novotel Wellington Full time

    **Night Porter** Are you a night owl.... then we have the perfect role for you! First impressions are everything! As a Night Porter, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. Situated in the heart of the Wellington CBD, with 139 bedrooms, 70 seat restaurant...

  • Front Office Team Leader

    3 weeks ago

    Wellington City, New Zealand Novotel Wellington Full time

    Company Description Accor Wellington represents a portfolio of leading hotels including Sofitel, Mövenpick, Novotel and Ibis Hotels. Joining Accor provides a number of opportunities across all of our Wellington properties! **Job Description**: Provide guests with friendly and efficient service related to arrival, departure and any guest queries. Key...

  • Receptionist -

    2 weeks ago

    Wellington, Wellington, New Zealand Novotel Wellington Full time

    First impressions are everything As a Receptionist, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. Situated in the heart of the Wellington CBD, with 139 bedrooms, 70 seat restaurant and boardroom, Novotel Wellington is currently recruiting for a Receptionist to...

  • Food and Beverage Attendant

    4 weeks ago

    Wellington City, New Zealand Novotel Wellington Full time

    **Food and Beverage Attendant** Do you have a heart to serve and love being part of a team? As Food and Beverage Attendant, you will assist in the execution of memorable Food & Beverage experiences for our guests. **Key Duties** - Perform the tasks of order taking and maximise sales opportunities through knowledge of product and suggestive selling. Ensure...

  • Front Office Team Leader

    4 weeks ago

    Wellington City, New Zealand Novotel Wellington Full time

    Provide guests with friendly and efficient service related to arrival, departure and any guest queries. **Key Duties** - Must have a thorough working knowledge of the front office operations to include the front desk, porters desk, reception/cashiering procedures, PABX functions and reservations. - Must have strong understanding of the functions of each...

  • Food and Beverage Team Leader

    3 weeks ago

    Wellington City, New Zealand Novotel Wellington Full time

    **Main Purpose of the Job** To be accountable on a shift basis for the operations of the outlet through effective people skills. Provision of friendly and efficient food and beverage service that meets the guest’s expectations. **Key Duties** - Ensure efficient, friendly and professional food and beverage service is provided to all guests and meets their...

  • Kitchen Hand

    1 week ago

    Wellington City, New Zealand Novotel Wellington Full time

    **Main Purpose of the Job** To assist the kitchen brigade in ensuring that all kitchen areas are kept clean and tidy at all times. Ensure that all F&B outlets are provided with clean and sanitised operating equipment. To utilise food-handling techniques which are in line with current Health and Hygiene regulations. **Key Duties** - Assist in the...

  • Kitchen Hand

    1 month ago

    Wellington City, New Zealand Novotel Wellington Full time

    **Main Purpose of the Job** To assist the kitchen brigade in ensuring that all kitchen areas are kept clean and tidy at all times. Ensure that all F&B outlets are provided with clean and sanitised operating equipment. To utilise food-handling techniques which are in line with current Health and Hygiene regulations. **Key Duties** - Assist in the...

  • Receptionist

    2 weeks ago

    Auckland City, New Zealand Novotel Auckland Airport Full time

    Company Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless...

  • Receptionist - Ibis Wellington

    3 weeks ago

    Wellington City, New Zealand IBIS Full time

    Company Description Accor Wellington represents a portfolio of leading hotels including Sofitel, Mövenpick, Novotel and Ibis Hotels. Joining Accor provides a number of opportunities across all of our Wellington properties! **Job Description**: First impressions are everything! As a Receptionist, you will take care of the guests from the moment they arrive...

  • Receptionist - Ibis Wellington

    4 weeks ago

    Wellington City, New Zealand IBIS Full time

    **Company Description** Accor Wellington represents a portfolio of leading hotels including Sofitel, Mövenpick, Novotel and Ibis Hotels. Joining Accor provides a number of opportunities across all of our Wellington properties! First impressions are everything! As a Receptionist, you will take care of the guests from the moment they arrive through to their...

  • Kitchen Hand

    2 weeks ago

    Wellington, Wellington, New Zealand Novotel Wellington Full time

    Company DescriptionAccor Wellington represents a portfolio of leading hotels including Sofitel, Mövenpick, Novotel and Ibis Hotels. Joining Accor provides a number of opportunities across all of our Wellington propertiesWhy work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your...

  • Receptionist - Ibis Wellington

    3 weeks ago

    Wellington City, New Zealand Ibis Wellington Full time

    **Receptionist** First impressions are everything! As a Receptionist, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. Reporting to the Front Office Manager/Assistant Manager, you will be assisting guests upon arrival, ensuring the smooth check in and check out, and...

  • Receptionist - Ibis Wellington

    1 week ago

    Wellington City, New Zealand Ibis Wellington Full time

    **Receptionist** First impressions are everything! As a Receptionist, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. Reporting to the Front Office Manager/Assistant Manager, you will be assisting guests upon arrival, ensuring the smooth check in and check out, and...

  • Front Office Team Leader

    2 weeks ago

    Wellington, Wellington, New Zealand Novotel Wellington Full time

    Company DescriptionAccor Wellington represents a portfolio of leading hotels including Sofitel, Mövenpick, Novotel and Ibis Hotels. Joining Accor provides a number of opportunities across all of our Wellington propertiesJob Description:Provide guests with friendly and efficient service related to arrival, departure and any guest queries.Key Duties Must have...

  • Receptionist / Senior Receptionist

    2 weeks ago

    Wellington City, New Zealand Microtel by Wyndham Wellington Full time

    Join Our Team at Marsden Services Limited! Are you passionate about delivering exceptional guest experiences? Do you thrive in a fast-paced hospitality environment? If so, we have an exciting opportunity for you! We are currently seeking a dedicated Receptionist / Senior Hotel Receptionist to lead our front office team and ensure a memorable stay for...

  • Receptionist - Ibis Wellington

    2 weeks ago

    Wellington, Wellington, New Zealand IBIS Full time

    Company DescriptionAccor Wellington represents a portfolio of leading hotels including Sofitel, Mövenpick, Novotel and Ibis Hotels. Joining Accor provides a number of opportunities across all of our Wellington propertiesFirst impressions are everything As a Receptionist, you will take care of the guests from the moment they arrive through to their departure...