Contact Centre Team Leader

2 days ago

Christchurch, New Zealand NZ Post Full time

Exciting opportunity to lead a new established team of Customer Care Representative
- Work from home, the office or a mixture of both, you decide
- $34.71 per hour paid fortnightly - Fulltime permanent opportunity

**About the role**:
This is an exciting position, that will see you lead a team of 10 - 12 Customer Care Reps (CCRs) in our new inbound Christchurch Customer Care Centre on Orchard Road. You will be in a position that directly impacts and influences the culture and performance of the CCRs and how this translates to our customer's experience.

**Much of your time will be**:

- Mentoring and coaching your team
- Championing the change and transformation occurring within our business
- Driving expectations of performance as well as ensuring we are operationally sound in our processes.

**What we are looking for**:

- Experience in leading a high performing team
- Ability to coach and mentor as well as providing feedback
- Comfortable working alone (your direct report will be in Auckland)
- Resilience and the ability to motivate yourself
- Previous experience managing KPI's and targets
- Previous experience working with quality improvement processes

**Important Details**:
**Hours**: Monday to Friday 8am to 4.30pm either home based, office based or a mixture of both.

**Start Date**: 25th of October (Training in Auckland for 4 days) - Official start with your team on the 26th of October

**Training**: 26 Oct - 18 Nov, Monday to Friday 8 - 4:30pm conducted in person at 145 Orchard Road, Christchurch.

**Why this is more than a job**:

- He tangata, he tangata - it is the people. Our team is as diverse as the communities we serve, and we are proud to be Rainbow Tick certified.
- Whether you are in the office or working from home, fun is a must We have loads of social events that you can be part of.
- Access to discounted health insurance, banking plans and accommodation for you and your family.
- Full use of a Wellness portal to help you lead a long, happy and healthy lifestyle
- Free onsite parking
- Days off on public holidays

There's something really special about being part of the team here at NZ Post - Tukurau Aotearoa, who we are and what we stand for is grounded in our values.
We are proud to be Rainbow Tick certified and recognise the diversity and uniqueness of our workforce and reaffirm our commitment to create a safe and inclusive environment for everyone.

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