Call Centre Operator

4 days ago

Christchurch, Canterbury, New Zealand New Zealand Government Full time

Call Centre Operator | Princess Margaret Hospital at Te Whatu Ora - Health New Zealand Waitaha Canterbury, ChristchurchChristchurch- Princess Margaret HospitalFulltime permanent position working Monday to Friday 8am to 5pmHealth New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.
About the role We are looking for a Call Centre Operator to join the Community Dental Service, working during the week and currently based on The Princess Margaret Hospital Campus; with an intention to move to the Burwood Hospital campus in 2026.
As a team player, you will be working in a busy call centre, with a small team managing inbound and outbound calls and e-contact, ensuring the children in our community have timely access to dental services by ensuring they are enrolled with the service and booking their required dental appointments.
In this role, you will be responsible for: Managing inbound and outbound calls and enquiriesProviding courteous and efficient service, both over the phone and via emailProviding information to whanau and caregiversUtilising and maintaining our database, e.g., enrolling new children, updating contact detailsResolving conflicts or difficult enquiriesAbout you Skills and experience Your skills will include:
Experience working in a call centre environmentAbility to work under pressure to meet deadlinesExcellent interpersonal skills - able to relate to whanau/caregivers and Health NZ - Te Whatu Ora Waitaha Canterbury and South Canterbury staffAttention to detail and good administrative skillsStrong time management and problem-solving skillsAble to pick up and use new systems and technologyMicrosoft Suite Skills (Word, Outlook, Excel)Integral to your success will be your continual drive for delivering customer service excellence through your exceptional telephone manner.
You will have previous contact centre experience; however, full training will be provided to the successful candidate.
Working at Health New Zealand Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand.
We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community.
We welcome applications from our diverse Maori, Pacific, disabled, and rainbow communities.
How to Apply To apply please click - apply now.
All applications must be submitted through our online careers portal.
If you have any questions about the role, please contact Kerri McCarthy at ******
We will review applications as received and may proceed with the recruitment process before the closing date of this advert. Employer: Te Whatu Ora - Health New Zealand Waitaha Canterbury

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