Transport Network Operator

2 months ago

Auckland City, New Zealand Auckland Transport Full time

Auckland Transport is leading the development of transport infrastructure and solutions that enable healthy and accessible communities. Regardless of your choice to walk, cycle, drive, take the ferry or train, we are passionate about working together to deliver safe, efficient, innovative and sustainable options whilst providing a transport system that will create a vibrant and connected Auckland.

We are on a journey and working to shape our organisation through an ambitious transformation programme providing for more effective and efficient AT.

Delivering Auckland's transport solution on such a mammoth scale is no mean feat and we need a talented team to ensure we are up to this task.

**Te Whiwhinga mahi | The opportunity**

To provide accurate and timely real-time roading travel information messages to enable our road using customers to make informed travel choices.

To source, co-ordinate, validate and / or communicate planned and unplanned events that impact on Auckland arterial roads and the NZTA State Highway network across Northland, Auckland, Waikato and Bay of Plenty.

To be a Subject Matter Expert on roading Travel Information and communication.

To provide quality assurance for real time road travel information.
- "Working at ATOC means working in a dynamic, stimulating environment with lots of opportunities for learning and personal development. What I like about being part of the 'Real Time Operations' is that I get to interact with a wide range of people to make a difference to customers' journeys in real time." - Transport Network Operator Travel Information_

Key responsibilities include:

- Translate complex information, in real time, into clear, easily understandable messages and disseminating them.
- Planning and managing multiple stakeholders and channels (internal, various media and websites, social media, VMS etc.).
- Adapting the messages for each medium; including producing bulletins, messaging for websites, press releases, social media content and other modes and mediums of delivery. Through these messages we influence and inform customers to change behaviour and improve road network performance.
- Co-ordinate with stakeholders. Represent ATOC Travel Information to align communication strategies for a whole of network response.
- Proactively monitor the transport roading network and transport network performance (using various tools and systems) to identify potential and actual events
- Be proactive in dealing with customer feedback
- Work and communicate effectively and courageously with others, focused on control room, team and customer outcomes. Take and carry out instructions diligently and respectfully. Be proactive in building productive, effective, and harmonious relationships with others.
- Adhere to the ethos and protocols of the Coordinated Incident Management System (CIMS), recognising the role and function of the Incident Controller leadership
- Ensure all roading travel information systems, processes, roles/responsibilities, and relevant contact details are documented, updated as required and communicated to relevant teams as appropriate

**Ko koe tēnei | About you**
- Tertiary qualification in communications or customer information management or equivalent industry experience
- Experience working in customer-focused role(s), preferably with a focus on providing customer information
- Demonstrated success using a range of communications channels, including social media and digital channels
- Displays strong team and collaboration skills, contributing to team success and adapting to evolving situations
- Ability to multi
- task and be highly organised; plans and prioritises well, managing time to focus self on the most important activities
- Personal resilience. Able to sustain a high level of energy and positivity during times when they, the organisation or the group is under extreme pressure
- Demonstrates good judgement and the ability to make justifiable, pragmatic, safety focused, and policy aligned decisions.
- Demonstrates good verbal and written communication skills and a strong ability to collaborate with others
- Possesses a strong achievement/delivery focus - sets high standards including accuracy, attention to detail and meeting deadlines.
- A current and valid NZ Driver's Licence (or equivalent)
- Experience working on a rostered shift rotation
- Experience working with strict policies and standard operating procedures
- Experience and success at learning, using and understanding bespoke software

**Ko wai mātou | About us**

At AT, we embrace inclusion and fully support building a diverse workplace where people come first and we feel safe, respected, valued and supported, inclusive of our differences. Our values are more than just words - they are integral to everything we do. **Manaakitanga**:

- We care, **Tiakitanga** - Safe with us, **Whanaungatanga** - We connect, **Auahatanga**:

- Better, bolder, together.

We offer:

- Investment in your profes

  • Transport Network Operator

    5 months ago

    Auckland City, New Zealand Auckland Transport Full time

    **Keeping people safe and keeping people moving is our main goal at ATOC!** Auckland Transport Operations Centre (ATOC) is a hub of activity responsible for looking after our networks ensuring our customers journeys are safe, reliable and consistent. **We need a new set of eyes on our network, here's what we are looking for** - Systems savvy - can easily...

  • Transport Network Operator

    5 months ago

    Auckland City, New Zealand Auckland Transport Full time

    **Keeping people safe and keeping people moving is our main goal at ATOC!** Auckland Transport Operations Centre (ATOC) is a hub of activity responsible for looking after our networks ensuring our customers journeys are safe, reliable and consistent. **We need a new set of eyes on our network, here's what we are looking for** - Systems savvy - can easily...

  • Transport Network Operator

    1 week ago

    Auckland City, New Zealand Auckland Transport Full time

    **Keeping people safe and keeping people moving is our main goal at ATOC!** Auckland Transport Operations Centre (ATOC) is a hub of activity responsible for looking after our networks ensuring our customers journeys are safe, reliable and consistent. **We need a new set of eyes on our network, here's what we are looking for** - Systems savvy - can easily...

  • Senior Transportation Engineer

    4 months ago

    Auckland City, New Zealand Auckland Transport Full time

    Auckland Transport is leading the development of transport infrastructure and solutions that enable healthy and accessible communities. Regardless of your choice to walk, cycle, drive, take the ferry or train, we are passionate about working together to deliver safe, efficient, innovative and sustainable options whilst providing a transport system that will...

  • Network Operations Planning Manager

    5 months ago

    Auckland City, New Zealand Auckland Transport Full time

    Auckland Transport is leading the development of transport infrastructure and solutions that enable healthy and accessible communities. Regardless of your choice to walk, cycle, drive, take the ferry or train, we are passionate about working together to deliver safe, efficient, innovative and sustainable options whilst providing a transport system that will...

  • Regional Operations Manager

    5 months ago

    Auckland City, New Zealand Auckland Transport Full time

    Auckland Transport is so much more than we might seem! Ahead of us are some gritty projects, and we have highly skilled innovators and amazing talent working across our business. As Aucklanders we know AT has committed to reducing our budgeted funding from Auckland Council and to achieve this, we have recently worked through a number of changes, cost...

  • Operations Leads

    5 months ago

    Auckland City, New Zealand Auckland Transport Full time

    Auckland Transport is working to shape our city and we are committed to moving Auckland forward. We're passionate about Auckland's development as a vibrant, growing city that more and more of us call home and we are working hard to give Aucklanders safe and sustainable transport services and options that support our growth and enhance our attractive spaces...

  • Transport Officer

    5 months ago

    Auckland City, New Zealand Auckland Transport Full time

    **Te Whiwhinga mahi | The opportunity** In our Transport space at Auckland Transport, we are passionate about connecting people and communities and working collaboratively to ensure the comfort and safety of Aucklanders on our public transport network. As a Transport Officer no day is the same. You'll work across rail, bus, ferry and key interchanges, work...

  • Principal Transport Modeller

    2 months ago

    Auckland City, New Zealand Auckland Transport Full time

    Auckland Transport is leading the development of transport infrastructure and solutions that enable healthy and accessible communities. Regardless of your choice to walk, cycle, drive, take the ferry or train, we are passionate about working together to deliver safe, efficient, innovative and sustainable options whilst providing a transport system that will...

  • Senior Transportation Engineer

    5 months ago

    Auckland City, New Zealand Auckland Transport Full time

    Auckland Transport is leading the development of transport infrastructure and solutions that enable healthy and accessible communities. Regardless of your choice to walk, cycle, drive, take the ferry or train, we are passionate about working together to deliver safe, efficient, innovative and sustainable options whilst providing a transport system that will...

  • Network Engineer

    5 months ago

    Auckland City, New Zealand Auckland Transport Full time

    **Te Whiwhinga mahi** **| The opportunity** We have a fantastic opportunity for Network Engineer to join our Cloud Platform Engineer team that focusses on the IT Network. Information technology is playing a growing role in public transport. As IT evolves and Auckland grows its public transport network, the is a wide ranging, fascinating IT network...

  • Transport Officer

    4 months ago

    Auckland City, New Zealand Auckland Transport Full time

    Auckland Transport is leading the development of transport infrastructure and solutions that enable healthy and accessible communities. Regardless of your choice to walk, cycle, drive, take the ferry or train, we are passionate about working together to deliver safe, efficient, innovative and sustainable options whilst providing a transport system that will...

  • Senior Transport Planner

    4 months ago

    Auckland City, New Zealand Auckland Transport Full time

    Auckland Transport is leading the development of transport infrastructure and solutions that enable healthy and accessible communities. Regardless of your choice to walk, cycle, drive, take the ferry or train, we are passionate about working together to deliver safe, efficient, innovative and sustainable options whilst providing a transport system that will...

  • Senior Network Assets Engineer

    5 months ago

    Auckland City, New Zealand Auckland Transport Full time

    Here at Auckland Transport (AT) we are passionate about working together to deliver a safe, innovative and sustainable transport system and providing transport choices for a growing, vibrant Auckland. We've embarked on a period of transformation that aligns our future work priorities to a fast-changing world. This is your opportunity to jump on board as we...

  • Head of Integrated Network Planning

    5 months ago

    Auckland City, New Zealand Auckland Transport Full time

    Auckland Transport is working to shape our city and we are committed to moving Auckland forward. We're passionate about Auckland's development as a vibrant, growing city that more and more of us call home and we are working hard to give Aucklanders safe and sustainable transport services and options that support our growth and enhance our attractive spaces...

  • Manager Pt Service Network Development

    5 months ago

    Auckland City, New Zealand Auckland Transport Full time

    Auckland Transport is working to shape our city and we are committed to moving Auckland forward. We're passionate about Auckland's development as a vibrant, growing city that more and more of us call home and we are working hard to give Aucklanders safe and sustainable transport services and options that support our growth and enhance our attractive spaces...

  • Senior Transport Planner

    6 months ago

    Auckland City, New Zealand Auckland Transport Full time

    Auckland Transport is working to shape our city and we are committed to moving Auckland forward. We're passionate about Auckland's development as a vibrant, growing city that more and more of us call home and we are working hard to give Aucklanders safe and sustainable transport services and options that support our growth and enhance our attractive spaces...

  • Head of One Network and Disruption Communications

    2 months ago

    Auckland City, New Zealand Auckland Transport Full time

    **Develop and execute a comprehensive network and disruption communications strategy**: - ** Helping manage AT's customer experience and its reputation.**: - ** Newly created permanent opportunity, Viaduct location** Auckland Transport is leading the development of transport infrastructure and solutions that enable healthy and accessible communities....

  • Transportation Engineer

    5 hours ago

    Auckland, New Zealand Auckland Transport Full time

    Be part of Auckland's development and make a real impact on your cityModern waterfront-based office in the heart of the CBDDevelop your career with AT!Auckland Transport (AT) is on a mission to transform Auckland into a vibrant city that moves, so that Aucklanders can connect with the people and places they love. Be part of Auckland's exciting future and...

  • Senior Transport Planner

    2 months ago

    Auckland City, New Zealand Auckland Transport Full time

    Auckland Transport is leading the development of transport infrastructure and solutions that enable healthy and accessible communities. Regardless of your choice to walk, cycle, drive, take the ferry or train, we are passionate about working together to deliver safe, efficient, innovative and sustainable options whilst providing a transport system that will...