Operations Leads

2 weeks ago

Auckland City, New Zealand Auckland Transport Full time

Auckland Transport is working to shape our city and we are committed to moving Auckland forward. We're passionate about Auckland's development as a vibrant, growing city that more and more of us call home and we are working hard to give Aucklanders safe and sustainable transport services and options that support our growth and enhance our attractive spaces across the region. We are seeking Public Transport Operations Leads x4 for a senior and highly influential opportunity.

**Te Whiwhinga mahi | The opportunity**

These are senior and highly influential roles in the Public Transport & Active Modes group.

The purpose of this role is to lead, influence, and manage public transport operations in real time by optimising service continuity, validating and verifying incidents, overseeing customer communications, and enhancing the operational and customer experience.

This is a decision-making role working collaboratively with PT (Public Transport) operators, roading contractors and teams across AT to manage real-time performance, mitigate network disruptions and manage incidents.

This role requires a strong operations leader to assimilate information from multiple sources, communicate clear, factual, and timely information to ensure customers are informed and disruption is minimised.

Plus, to share knowledge and expertise gained from situational awareness, from on-site visits, depot visits and being co-located at the Auckland Transport Operating Centre (ATOC) and the Auckland Rail Operating Centre (AROC).

**Key tasks will include**:

- Direct and coordinate PT monitoring during incidents ensuring the impact on facilities is mínimal and operators maintain service continuity, often in high-pressure situations.
- Provide expert PT advice to key stakeholders in relation to operational planning, service continuity, customer experience and system improvements.
- Build collaborative relationships and work with internal and external stakeholders to ensure there is a good understanding of PT operational perspectives to deliver effective multi-modal solutions.
- Assessing the impact of projects on PT and developing detour routes, contingency plans and providing a framework for operator, stakeholder, and customer comms.
- Assimilating information from multiple sources and, through developed situational awareness, and to use predictive analysis to identify opportunities for network development in collaboration with Public Transport operators and AT colleagues.
- Identify, develop, and implement process improvements to enhance systems and to improve better ways of working.

**Ko koe tēnei | About you**

**You will have**
- **High levels of problem solving ability and initiative**:

- ** Strong Communication skills, verbal and written**:

- ** Experience in mentoring others**:

- ** An ability to make sound decisions and judgements under pressure.**:

- Business degree or qualification in a relevant field or equivalent combination of education and relevant experience
- CIMS (Critical Incident Management System) Level 4 or equivalent qualification or experience
- A current and valid NZ Driver's Licence (or equivalent)
- Minimum 7+ years in an operational, shift work environment including demonstrated competence in influencing and guiding a team preferably in a complex organisation

**Ko wai mātou | About us**

We have a great culture, encouraging diversity and inclusion in all we do, and we care Auckland Transport is passionate about giving you opportunities to develop through internal leadership and development courses as well as flexible working arrangements.

We also have:

- Modern waterfront-based office
- Competitive remuneration
- Paid parental and partner leave
- A supportive, high performing team environment
- Health and Wellbeing benefits

**If this opportunity sounds like the career step you are seeking, please APPLY NOW

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