Director of Customer Experience

4 months ago


Auckland City, New Zealand SKYCITY Full time

If you are a energetic, creative, innovative and results-driven thinker with a passion for promoting New Zealand to the world, we want you to join NZICC on our mission to deliver exceptional customer experiences and showcase NZICC on the global business events stage.

As Director of Customer experience, you will lead our efforts in the areas of marketing, brand management, communications, corporate social responsibility, client-facing technology, and will play a pivotal role in ensuring our customers and guests have a memorable and positive experience when working with or visiting NZICC.

This role represents a rare opportunity to recruit a world-class customer experience team from the ground up who share your passion for delivering exceptional experiences and will make a lasting impact on the success of NZICC. As the leader of your team, you will have the opportunity to shape and drive the direction of our customer experience and marketing strategies, ensuring that we are always one step ahead of the competition and we are creating authentic New Zealand experiences for our clients and guests, so they leave with a deep appreciation for our unique New Zealand culture.

By joining the NZICC whānau, you will be a part of a truly exceptional team that is dedicated to delivering world-class experiences and making a positive impact on the world. Our company's commitment to innovation, collaboration, and excellence creates an environment that encourages personal and professional growth, and where employees are empowered to bring their best selves to work every day. We are driven by a shared vision of showcasing New Zealand on the global stage, and creating authentic experiences that leave a lasting impression on our guests.

You will have the opportunity to work alongside some of the best and brightest minds in the business events industry, and to be a part of a company that values diversity, inclusion, sustainability and giving back to our community. If you are passionate about making a difference, eager to learn and grow, and excited about the prospect of being a part of a team that is changing the game, then we invite you to join us on our mission to deliver exceptional customer experiences and showcase the best that New Zealand has to offer.


  • Group Account Director

    4 months ago


    Auckland City, New Zealand Dentsu Aegis Network Full time

    The purpose of this role is to provide strategic recommendations and manage all resources to ensure the Client’s marketing needs are met. They are viewed as a trusted advisor to client, understands and articulates client business insights and leverages to contribute ways to move business forward, lead and monitor the day-to-day activities; proactively...


  • Auckland City, New Zealand International College of Auckland Limited Full time

    **The role will include, but not limited to**: - Mastering Director’s priorities and providing comprehensive administrative support to Director to ensuring efficient day to day operations. - Acting as the point of contact between Director and school colleagues. - Cultivating strong relationships with key stakeholders to facilitate effective communication...

  • Director

    4 months ago


    Auckland City, New Zealand Consult Recruitment Full time

    **The Organisation**: This is a medium sized organisation (200 px) which is privately held and has ambitious goals for the future. Operating within the retail space, it has a well recognised brand and a reputation for quality and service. The organisation is seeking an additional board member as part of its director tenure programme. With a board of 4...


  • Auckland City, New Zealand Auckland Council Full time

    Lead and facilitate major projects using design thinking methodology. - Flexible & hybrid work environment - WFH & Office - Fixed term, fulltime opportunity till June 2025 **He angitūtanga: The opportunity** We have an exciting opportunity for a Customer Experience Design Lead to join our Business Improvement & Enterprise Change team within the newly...

  • Director Strategy

    1 month ago


    Wellington City, New Zealand Department of Internal Affairs NZ Full time

    **Type**:Permanent **Hours**:Full time **Location**:Wellington **Business Group**: Strategy Group **Branch**:Digital Public Service **Salary**:$166,806 - $223,092 **Senior leadership role** - Te Tari Taiwhenua/Internal Affairs serves and connects people, communities and government to build a safe, prosperous and respected nation. We deliver value to New...


  • Auckland City, New Zealand New Zealand Government Full time

    2 years Fixed Term Exciting New Position Full-time/ 40 hours per week (Monday - Friday) Te whiwhinga mahi | The Opportunity Our Kāhui o te Ihi | Mental Health & Addictions services within Te Toka Tumai offers a diverse range of services to children, adolescents and adults through inpatient, outpatient, home and community settings both locally and...


  • Auckland City, New Zealand Te Whatu Ora - Health New Zealand Te Toka Tumai Auckland Full time

    **2 years Fixed Term**: - **Exciting New Position**: - **Full-time/ 40 hours per week (Monday - Friday)** **Te whiwhinga mahi | The Opportunity** Our Kāhui o te Ihi | Mental Health & Addictions services within Te Toka Tumai offers a diverse range of services to children, adolescents and adults through inpatient, outpatient, home and community settings...


  • Auckland City, New Zealand Auckland District Health Board Full time

    **Te whiwhinga mahi | The Opportunity** Our Kāhui o te Ihi | Mental Health & Addictions services within Te Toka Tumai offers a diverse range of services to children, adolescents and adults through inpatient, outpatient, home and community settings both locally and regionally. Our services are provided via passionate and highly skilled multi-disciplinary...

  • Centre director

    2 weeks ago


    Auckland, New Zealand Bear Park Centre of Learning Full time

    Bear Park Remuera are looking for a qualified and experienced ECE leader to join us as our centre director. We believe the centre director's work is directly reflected in the passion, engagement, and overall success of our teachers, the delight in our children, and the strength in our whānau relationships. We are licensed for 120 children and offer...

  • Design Director

    3 months ago


    Auckland City, New Zealand Gather Creative Recruitment Ltd Full time

    **EMPLOYMENT TYPE**: **Permanent**: **JOB CODE**: **791501**: **Location**: **Auckland**: JOB CLOSED Senior level design role with a brand experience and events creative agency. We are looking a for a strategically minded designer with experience in digital execution of high-end deliverables. Bring your deep understanding of design and production to a busy...

  • Ict Program Director

    3 months ago


    Auckland City, New Zealand SG Consulting Limited Full time

    SG Consulting is an IT consulting firm based in New Zealand, Australia, and India and the business leaders come to us when they want enduring results. We find value across boundaries, develop insights to act on, and energize teams to sustain success. We are looking for an ICT Program Director for one of our clients in Auckland, New Zealand. **Short...

  • Director

    4 months ago


    Auckland City, New Zealand Consult Recruitment Full time

    **About the Organisation**: This is a medium sized privately held organisation (200 px) which has both a solid brand and ambitious goals for the future. Operating within the retail space, it is well regarded for quality and service. The organisation is seeking an additional board member as part of its director tenure programme. With a board of 4 independent...

  • Creative Director

    4 months ago


    Auckland City, New Zealand Clemenger Group Full time

    Raydar WHO WE ARE Raydar is a retail agency with the ability to influence choice through shopper insight smart creative and award-winning design. OUR VISION To make our customer's brands the number one choice for Kiwi consumers. ABOUT THE ROLE The Creative Director (CD) is a conceptual and executional expert in idea generation, creative thinking,...

  • Director of Sales

    4 months ago


    Auckland City, New Zealand Park Hyatt Auckland Full time

    **The Role**: As the Director of Sales of Park Hyatt Auckland, you will help maximize total hotel revenue potential for the hotel across contracted accounts with a focus on corporate markets. Other responsibilities include, but not limited to: - Demonstrate a proactive approach to sales and be a dynamic sales professional who will positively impact our...

  • Director of Sales

    3 months ago


    Auckland City, New Zealand Park Hyatt Auckland Full time

    Summary **About Park Hyatt Auckland** Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world’s premier cities and resort destinations, each custom-designed Park Hyatt hotel combines distinct regional character with elegant brand touches. **The Role**: As the Director of...


  • Auckland City, New Zealand TOWER Insurance Full time

    **Why you'll love working with Tower** At Tower, we live and breathe our values - they are at the heart of every interaction. Our people come first, we pride ourselves on creating a diverse and inclusive space that allows our people to thrive. Encouraging everyone to bring their whole selves to work, we aim to represent the diverse communities we work in...


  • Auckland City, New Zealand FleetPartners Full time

    **Who we are**: FleetPartners Group is an ASX 300 listed financial services, vehicle management, and employee benefits company. We are an organisation where 98% of all team members believe that their manager genuinely cares about their well-being and feels valued. We also help everyday Australians to maximise their salary by administering employee benefit...


  • Auckland City, New Zealand Auckland Transport Full time

    **Customer Experience Lead (1 year fixed-term)** Auckland Transport (AT) keeps Auckland moving! We plan and fund public transport, promote and initiate alternative ways to get around the city, operate and maintain the local road network, and manage parking and traffic systems. How are we going to deliver easy and safe journeys for a growing and vibrant...


  • Auckland City, New Zealand Park Hyatt Auckland Full time

    Job Summary Park Hyatt situated on the waterfront of Wynyard Quarter right across from the Team Emirates New Zealand. At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. This position is responsible for the oversight of the hotel's general...


  • Wellington City, New Zealand Department of Conservation Full time

    High level, strategic role sitting within the Office of the Director-General. - Focus on building cultural capability across the Department. - Permanent, full-time role - ideally Wellington based, flexibility in location can be accommodated but regular travel across the country will be required. **Our vision**: Nature is thriving in Aotearoa | Te Oranga o...