Sales Coach

1 month ago

Auckland City, New Zealand Mercury Full time

Tiakina te anamata, mā te tūhono i ngā tāngata me ngā wāhi o te inamata. Taking care of tomorrow: connecting people and place today.

Mercury is a bold future-focused organisation, providing energy and telecommunications to more Kiwi than anyone else, leading the way with renewable energy and working toward a sustainable future. At the heart is our purpose which pushes us to do all we can to create a better future for our people, our communities, and Aotearoa New Zealand.

Our adaptive culture and growth mindset enables us to use our skills, knowledge and experience interchangeably across different roles in the organisation, going where the work is and doing what matters most. We encourage curiosity, experimentation, learning and self-awareness and provide the freedom to learn and opportunities to grow and develop.

**Our Opportunity**:
As Mercury continually evolves our ways of working, we have four newly created Sales Coach roles available. As one of four coaches, you will coach and mentor our phone-based Sales Consultants while also rotating between our different teams and disciplines, giving you exposure across all areas of sales and the opportunity to develop deep expertise within these workstreams and build new relationships.

This is a great opportunity for someone who is looking to extend their experience and thrives in a role where they watch people grow and flourish in all facets of their performance. As one of the biggest brands in the market, we work in an adaptive, fast paced environment where we are focused on customer solutions, innovating, and creating interesting work while having the customer at the heart of why we do it. You will be assigned to a team of approximately 10-20 people, however this is not a team management role - instead you'll be focused on coaching and developing.

This role can be based in our Tauranga or Auckland offices. Our hybrid flexible work policy allows you to work from home while recognising the value of collaborating with colleagues in the office. This team will be office based approximately 2 days per week.

**Key responsibilities include**:

- Coaches and mentors sales consultants in delegated expertise to optimise performance and skill
- Participate in 'Sales SME and Coaching Practice' to enrich sales methodology and selling frameworks
- Accountable for agent forecast contribution in delegated workstream

**We are looking for**:

- Experience coaching or leading multi-channel teams an advantage with the ability to guide people towards achieving their full potential and driving sales success
- Awareness of Agile or Adaptive working frameworks an advantage
- Ability to display empathy, active listening skills, opening questioning and being non-judgmental and collaborative
- Clear communication skills - you have the ability to communicate complex matters in a simple way
- Skilled in facilitating diverse groups of people to achieve outcomes that enhance business performance and build capability

**Mercury offers (full benefits are listed on our Career Page)**:

- Additional 5 days leave per annum (MyDays)
- $400 one off tax-free payment towards setting up your home office
- A diverse workplace where your unique abilities and talents will be recognised and encouraged
- Annual salary reviews with excellent parental leave policy, with the option to purchase additional leave
- The opportunities, career paths and facilities associated with working for one of New Zealand's largest multi-utility providers
- Flexible working policy - The autonomy and trust to work flexibly from our purpose-built premises and from home, recognising the value of this flexibility in the modern world
- Discounted health insurance and free life and income insurance
- Excellent well-being programme including up to $100 annual check ups and confidential assistance programme
- Gender affirmation leave and supportive bereavement leave to be taken when you lose anyone close to you, including your pet

**Interview Questions**:
To help you be your best in our interviews, below are some key questions e intend to ask. Additional questions will be asked based on the requirements of the role:

- Can you tell us about a time when you've experienced a period of significant change and uncertainty?
- Describe a time when you have sought to understand context first before making a decision? What information did you take into consideration?
- Could you tell us about the experience and skills you have facilitating diverse groups of people to achieve outcomes?

**Job Details**:

- Reference #
35165- Posted
10 Jun 2024- Closing
28 Jun 2024 17:00- Location(s)
Auckland, Tauranga- Expertise
People Leadership, Relationship Management, Sales- Job level(s)
Experienced- Work type(s)
Permanent full time

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