Guest Service Associate- Food

6 months ago

Auckland City, New Zealand Sofitel Auckland Viaduct Harbour Full time

Company Description

Sofitel - Chic, Passionate, Indulged, Special. Experience the very best of modern luxury at Sofitel Auckland Viaduct Harbour. Here you can indulge in a decidedly chic encounter that combines the spirit of Aotearoa with the French Art de Vivre.

The unmistakable influence of fashion has imbued Sofitel with a couture approach to service, from the fine attention paid to the smallest detail, to the elaborate flourishes that enchant and delight guests. As proud “Ambassadors” of l’Art de Vivre around the world, we are committed to delivering hospitality excellence and heartfelt service, in a manner that is tailor-made to our guests

We are looking for an ambassador for Sofitel Auckland Viaduct Harbour as Night Auditor. The ambassador should an eye for detail, a passion for creating magnifique luxury experience for our guests and developing a wonderful team.

**Job Description**:
Our Ambassador will:

- Actively participate in weekly Front Office meetings, where possible, respecting the confidentiality of issues, which may be discussed formally or informally.
- Effective supervision of late guest arrivals and early departures ensuring that room allocations and check in/check out processes follow set procedures and are customer focused.
- Totally conversant PMS and balance procedures.
- Compile Night Audit day pack reports and documents in accordance with PCI Compliance, distributing to specific departments in a timely manner as required.
- Complete thorough audits of all daily revenue and postings, making the necessary adjustments to ensure accuracy of reporting.
- Collate paperwork for departures, including credit card and company charges to be forwarded to Accounts department.
- Programme wake up calls ensuring these are received. Order newspapers as necessary and deliver to rooms.
- Be aware of room availability and sensitively manage overbooking situations where late night relocation is required.
- Ensure that reservations details for in house-guests are recorded correctly, ie. room rates, dates of stay, authority to charge.
- Complete relevant computer tasks in relation to Night Audit functions, including posting room charges and daily room revenue.
- Assist in the preparation of Front Office monthly reports, commenting on key performance indicators.
- Ensure public areas are clean and well presented with regular monitoring.
- Effective liaison with the Reservations office to ensure accuracy in room allocation and maximising of yield.

**Qualifications**:

- Valid Full New Zealand Drivers Licence with a clean driving history
- Valid LCQ/Managers Licence is a bonus
- PMS - Opera or Opera Cloud a bonus
- At least 1 year in a leadership role a bonus
- Strong presentation and organisation skills
- Ability to work in the fast paced environment and be proactive
- Previous hotel or administration experience
- Positive bubbly personality
- Flexibility to work weekends and public holidays
- Projects professional image at all times through personal presentation / interpersonal skills.

Additional Information
- Learn your Way
- Access to our Accor Academy so you can Earn while you Learn
- Work Your Way
- Flexibility to ensure a work life balance
- Benefits Your Way
- Incredible Accor Heartist Benefits - discounted Food & Beverage + Accommodation Worldwide
- Complimentary meals on shift
- Accor's Parental Leave Scheme
- Access to our Employee Assistance Program

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