Performance Analyst

New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes.

We’re working towards specific goals and targets that highlight our intent to work collaboratively with iwi and communities, other government sectors and business partners to deliver ‘Our Business’ and achieve long-term change.

Performance Analyst, it starts with you
- Permanent, Full Time
- Police Employee
- Police National Headquarters, Wellington
- JR4781191

E tῡ ki te kei o te waka, kia pakia koe e ngā ngaru o te wā.
Stand at the stern of the canoe and feel the spray of the future biting at your face

Mō te tūnga | About the role

By working for New Zealand Police, you'll be joining thousands of others who are collectively working towards the shared mission of making New Zealand the safest country. There are a huge range of roles within New Zealand Police and an amazingly diverse group of people working within them.

An exciting opportunity has arisen, and the Emergency Communications Centres Support Group is seeking to appoint a Performance Analyst to join the national team based at Police National Headquarters, Wellington.
We are looking for a talented, motivated and enthusiastic individual to be part of a growing high performing team, in a fast paced and lively environment.

The purpose of the role is to support the Communications Centres leadership team by collating, evaluating, recording, analysing and disseminating performance information. This position is responsible for collecting, maintaining, analysing, and sharing a wide variety of information used to improve the service delivered by Emergency Communications Centres.

**Key Accountabilities**:

- An Aptitude towards continuous improvement and innovation
- Present complex or technical issues (written or verbal) clearly to a range of audiences
- Manage competing demands and high workload at times
- Be able to develop and maintain partnerships with other business units and organisations
- The ability to produce professional presentations detailing performance trend analysis
- Recent experience of working in a high performing team environment
- Participate in problem identification and risk/opportunity management including identifying symptoms, causes, effects and possible solutions
- Managing the extraction and transformation of key data sets

He aha taau e kawe mai | What you’ll bring

Whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.

Being part of the Police whānau is about being our best to ensure our communities are safe and feel safe. Our Core Competencies provide a shared understanding of the behaviours, leadership and technical competence required for success at each level of Police. Whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others

**Ideally you will**:

- Be experienced using Excel and VBA
- Have Some working knowledge of SQL
- Have an understanding of the intricacies and nuances of call flows in and out of a Call Centre is desirable

We are looking for someone who has experience using Excel and VBA and has some knowledge of SQL. We are looking for someone who is competent in the use of MS Office products including Excel, Word and Power-point. Having an understanding of the intricacies and nuances of call flows in and out of a Call Centre is desirable but not critical.

This role is set at Individual Contributor level, this means your key purpose is “to deliver or enable others to deliver Our Business”.

We will ask you questions based on “How we will deliver Our Business - Core Competencies” and the appropriate role level, i.e. Individual Contributor. These questions will be unique and specific to the role, focusing on the aspects the hiring manager believes are most important for that position at the time. For more information on Our Values, click here.

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Mo tātou | About us

New Zealand Police is the lead agency responsible for preventing crime and enhancing community safety. It works in partnership with individuals, communities, businesses, and other public sector agencies towards the vision of making New Zealand the safest country. Police is the government’s largest front-line response agency with around 15,000 staff in large and small communities a