Guest Services Representative

6 months ago

Auckland City, New Zealand SkyCity Entertainment Group Full time

**A bit about the team**

Across our two beautiful luxury hotels, The Grand Hotel and the SkyCity Hotel, we employ over 130 people who're dedicated to our guests, from Housekeeping and Porters to Reservations and Receptionists. SkyCity Hotels Group is committed to delivering the best standards of service and product knowledge.

**A bit about the role**

As a Guest Services Representative, you'll play a big part in making sure that our hotel guests have the best time during their stay with us. You're one of their first and last point of contacts when they check in and check out. Your responsibilities include providing front desk services to guests, processing guest payments and acting as a source of information on various things.

**A bit about you**

You'll be someone who is approachable and have great customer service skills - this will shine when you're greeting our guests when they check in, helping them out during their stay and wishing them goodbye when they check out. You're likely to be sales minded where you'll up-sell/cross-sell additional SkyCity offerings. This role also involves some administration work so you'll know your way around a computer.

This is a part time role, we would like to fit around your availability and be able to cover our busy shifts as well.

**What's great about working at SkyCity**:

- A supportive, diverse company culture
- Work with a fun and hardworking team
- $2.50 cooked meals in our staff cafeteria (there's some healthy salads as well)
- Heavily discounted staff car parking
- Career progression
- Discounts at our outlets
- Free trips for you plus one as many times as you like up the Sky Tower (if you like heights and not too busy)

**The career opportunities we have at SkyCity are so diverse, and so are we. We don't just accept differences, we celebrate and support them. We recruit based on capability and performance - regardless of gender, gender identity or expression, race, national origin, age, educational background, disability or religious beliefs.**

**SkyCity takes its commitment to Host Responsibility seriously. Every member of our team, no matter their role, contributes towards SkyCity's culture of customer care.

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