Customer Service Officer

3 months ago


Nelson, New Zealand Nelson City Councill Full time

**Customer Service Officer**
- **_Join our customer service team in a permanent role_**:

- **_Fun and friendly team culture_**:

- **_Part-time (20 hours p/w) + cover as required_**

**The Opportunity**

We have a vacancy for a customer-focused professional to join our Customer Service Centre and interact with our customers in person, by phone and online.

Working as part of a highly dedicated team, you will be responsible for attending to all customer enquiries, ensuring that you provide the right advice, information, processing of payments and follow up, according to the customers’ needs. To do this, you will build your knowledge through a comprehensive training and induction programme and by accessing a number of different systems and tools.

To ensure you're set up for success from the start, you'll work full-time hours for your first 2 weeks (8am - 5pm Monday to Friday). This time will be dedicated to training and induction. Your core hours will then be 20 hours per week (Monday and Friday 8am - 5pm, and Thursday 12pm - 4pm) plus relief hours when needed. Our busiest time of year is June to September so we may need you to work full-time over this period each year.

**Your Experience**

A customer service or other tertiary qualification is advantageous, but not essential.

Your customer focus
- Your communication and relationship management skills
- Your cash handling skills
- Your resilience and ability to cope with high workloads and occasional angry customers

**About Us**

Nelson City Council offers an enjoyable, rewarding and inclusive working environment. We have an active social club, wellbeing and diversity and inclusion committees and great career development opportunities. You will be working together with colleagues who are passionate about making Nelson an even better place.

**Next Steps**

Click here to view the job description. For more information about this role please contact Sue Cole, Team Leader Customer Service on 03 265 6964.

**Salary Range: $56,500 - $61,000 p.a**

**Applications close midnight Monday 17 July.



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