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Customer Care Representative

4 months ago

Wellington City, New Zealand New Zealand Government Full time

Customer Care Representative - Fixed-Term
If you have experience in a Contact Centre environment and/or similar customer service role and wish to be part of a team which adds value every-day to our customer base and the wider business, then this may be the role for you
Whakatairangatia ngā kete o te mātauranga ki te ao mārama E te tai whakarunga, e te tai whakararo - nau piki mai, nau kake mai ki te Mana Tohu Mātauranga o Aotearoa.
May the baskets of knowledge (education) be brought into the world of light. We welcome one and all to join us at the New Zealand Qualifications Authority.
About the role
This role comes at a time when NZQA is in the midst of making several exciting enhancements to the Contact Centre. You will be part of the journey in supporting to make those enhancements, including the implementation of innovative digital platforms.

**Would you like to be part of a team which**:

- Offers excellent customer service to our rangatahi and learners of all ages?
- Supports Education Providers and learners throughout the year?
- Supports people who wish to live, work, and/or study in New Zealand
- Supports YOU in expanding your digital literacy knowledge as well as other professional development endeavours?

If this all sounds appealing, then we want to hear from you
This is a fixed term role until 30 June 2023.
About us

**What we can offer**:

- A supportive team / whanau environment
- A role with lots of variety
- Development and career progression opportunities
- To find out more click here NZQA Staff Benefits

If you would like to discuss further, please call Nick Appleby on 027 321 1012.
Applications close at 5.00 pm on 1 February 2023.