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Wellington, New Zealand Fnz Full timeAre you a confident communicator who is looking to embark on their next career journey? We are seeking a driven self-motivated individual to join our Hatch team as a Customer Success Specialist. In this role you will work within a close-knit team to deliver top support to our customers. What you'll do: Document customer experience feedback and findings and...
Customer Care Specialist
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As a Customer Care Specialist, your primary responsibility will be to successfully onboard customers to our next-gen Android solutions while delivering excellent customer service and support.You'll handle various tasks, including customer contact via phone and email, data processing, and administrative duties.Key ResponsibilitiesProcess data into our bespoke system to trigger project workflows.Initiate and respond to customer contact via email, phone, or SMS.Provide phone-based support for customer installations and manage hardware returns.Complete tasks such as courier tracing, redirections, and other administrative duties.Collaborate effectively to ensure a seamless customer experience.Take ownership of your work, ensuring successful task completion.Learn from mistakes and grow with trust and confidence.Be a positive and supportive co-worker.What You'll Need to SucceedA positive, can-do attitude.Ability to view problems as challenges to be solved.Adaptability to shifting priorities and deadlines.Comfort working both independently and as part of a team.Competence in following set rules and procedures.Confidence in troubleshooting and navigating smartphones.Strong communication skills, both in person and in writing.Proficiency in Microsoft Excel and handling data.Previous experience in administrative or customer service roles.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all.We actively encourage applications from any background.SkillsCall Centre Representative, CSR, Data entry, call centre, Contact Centre operator, Contact Centre, Customer Service, Customer Service Representative, HospitalityQualificationsNileducationCollege/Pre-University&CC #J-18808-Ljbffr
