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Reservations Supervisor

2 months ago

Auckland City, New Zealand Millennium Hotels and Resorts Full time

Auckland City, New Zealand

Reference: 6280070

**Organised. Precise. Energetic? **If you are ready for the next step in your hospitality career, this could be your moment.

Let's get Social Be part of the fabulous M Social Hotel.

**M Social** has undeniably, the best location in Auckland CBD. The hotel has been designed to maximize social synergies for those who live, work and play nearby. **M Social** Auckland caters to a mind-set and not a particular age group. It is a unique experience for the style conscious modern traveler with a dynamic design to provide a seamless transition from business to pleasure.

That's where you come in.

**About the role**

Are you a quick learner and experienced in using ‘Opera' software? If so, this could be the role for you **M Social Hotel Auckland** is looking for an experienced and committed person to join our Reservations team. This position requires someone with enthusiasm and initiative to deliver exceptional service and perform the duties of the role with precision and accuracy

**Key Responsibilities**:

- Timely and efficient communication with internal and external clients
- Making FIT bookings
- Assist with new employee training and ongoing inter-department training
- Prepare and update various key revenue and tracking reports
- Prepare and distribute proposals, contracts and pro-forma invoices
- Conduct site inspections with clients
- Assisting Reservations Team in both Group Reservations and the Reservations Manager as required
- Responds to all guest FIT reservations requests & executes courteous, prompt and accurate service at all times
- Understand and enforce company credit policies and ensure billing instructions, routing instructions and payment methods are applied to the reservations

**Skills and Experience**:

- Proven experience in a reservations hotel role
- Excellent interpersonal skills and a great telephone manner
- A high level of computer literacy
- Excellent written and verbal communication skills
- Self-motivated and target driven
- Attention to detail
- Experience with Opera or similar system is preferred

We will look after you with full time 40 hours per week, a friendly team and the prestige of being part of one of NZ's leading hotel brands. $26 - $28

Applications Close: 18 Apr 2023

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