Concierge Supervisor

6 months ago

Auckland City, New Zealand Sofitel Auckland Viaduct Harbour Full time

Company Description

Sofitel - Chic, Passionate, Indulged, Special. Experience the very best of modern luxury at Sofitel Auckland Viaduct Harbour. Here you can indulge in a decidedly chic encounter that combines the spirit of Aotearoa with the French Art de Vivre.

The unmistakable influence of fashion has imbued Sofitel with a couture approach to service, from the fine attention paid to the smallest detail, to the elaborate flourishes that enchant and delight guests. As proud “Ambassadors” of l’Art de Vivre around the world, we are committed to delivering hospitality excellence and heartfelt service, in a manner that is tailor-made to our guests

We are looking for a lead ambassador for Sofitel Auckland Viaduct Harbour as Concierge Supervisor. The ambassador should an eye for detail, a passion for creating magnifique luxury experience for our guests and developing a wonderful team.

**Job Description**:
Our Ambassador will:

- To ensure that the highest level of customer satisfaction & service is offered and maintained at all times in relation to welcoming guests, responding to requests and queries, while leading the concierge team and managing relations with suppliers.
- Assist with the Front Office operation to achieve a reputation as a market leader in individualised customer focused service.
- Respond to all guest enquiries within 24 hours, regarding local attractions, restaurants, and tours. Offering the best product or service to meet the guest’s individual requirements.
- Manage the hotel VIP programme and reports, liaising with other departments as required.
- Ensure that each guest profile is updated at the end of the guest’s stay with accurate and complete guest history to enhance our Return Guest programme.
- Be proactive in the services concierge offers, follow up all reservations, bookings and recommendations to ensure quality and guest satisfaction is at the optimal level. Effective supervision of all guest arrivals and departures ensuring guest baggage is taken to guest rooms or stored promptly and securely.
- Supervision of the Hotel’s car parking service, ensuring safety, care and secure parking and timely retrieval are hallmarks of this service. Abide by Accor Driver’s Policy.Co-ordinate guest transportation to and from the airport and ensure that accurate accounting procedures are followed in the charging of transfers.
- Ensure the appearance of the guest services desk, foyer and forecourt is immaculately presented at all times.

**Qualifications**:

- Valid Full New Zealand Drivers Licence
- Clean Driving History
- At least 1-2 years previous Concierge supervisory experience, preferably within a 5 star luxury environment.
- Strong Presentation and organisation skills
- Ability to work in the fast paced environment and be proactive
- Previous hotel experience
- Passion for high end hospitality with an absolute eye for detail.
- A demonstrated ability to build warm relationships and gain trust at all levels.
- Excellent listening and negotiation skills.
- Ability to lead, develop and mentor the Front Office team.
- Controlling departmental budget.

Additional Information
- Learn your Way
- Access to our Accor Academy so you can Earn while you Learn
- Work Your Way
- Flexibility to ensure a work life balance
- Benefits Your Way
- Incredible Accor Heartist Benefits - discounted Food & Beverage + Accommodation Worldwide
- Complimentary meals on shift
- Accor's Parental Leave Scheme
- Access to our Employee Assistance Program

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