Express Service Delivery Manager

1 day ago

Auckland City, New Zealand NZ Post Full time

**Express Service Delivery Manager - Auckland**
- Monday - Friday 9.30am - 6.00pm
- Lead our team of dispatchers and third party agents
- Fast paced frontline leadership role

**NZ Post Express** offers same day urgent courier services across town or nationwide. It's exciting and fast paced, where meeting the urgent requirements of our customers in a time critical way is key, and each day is different from the next.

**Korero mo te turanga - About the role**

Join our Express business as an operational Service Delivery Manager, based in Highbrook, Auckland. Reporting through to the Auckland Branch Manager, you'll be responsible for leading our team of dispatchers and our third party agents.

Working closely with your counterparts in fleet and operations to ensure things go smoothly day to day, you'll oversee the daily activities, including managing our team of dispatchers (who work a variety of shifts) to ensure their success, including making sure they receive the right training and knowledge to do their jobs effectively.

You'll also be responsible for regular customer, fleet and financial reporting, so knowing your way around Excel will be key.

This team operate 24/7 and this role typically works Monday to Friday from 9.30 am to 6.00 pm, however, this role would suit someone who is flexible to work a combination of early mornings and late afternoons as the role requires.

**Mou - About you**

As an experienced people leader, you'll be used to coaching, guiding and mentoring a team to achieve consistent excellence. You'll enjoy bringing people on the journey, seeing them thrive and be successful whilst not shying away from at times difficult conversations.

You'll combine this with
- The ability to influence and engage at a variety of levels
- Strong customer service and relationship management skills
- Solid commercial acumen, including budgets, financials and analytical skills
- A pragmatic approach
- A healthy dose of common sense and logic
- Solid knowledge of Excel for reporting purposes, including comfort with pivot tables and look ups

Experience in the transport or logistics would definitely help you hit the ground running in this role, but not essential provided you are willing and eager to learn.

**He Aha Te Pai - What you'll love about us**

Alongside the opportunity to work with a team passionate about delivering, our **permanent employees** enjoy a wide variety of benefits including:

- Free onsite secure parking
- Access to discounted health insurance plans for you and your family
- Special rates on fantastic holiday home accommodation around New Zealand
- Retail shopping discounts with our partners
- An Employee Assistance programme to support you when you need it
- Plus more

**Hiahia? - Interested? Come and join the whanau**

**Applications for this position close on 19 January 2025**

**There's something really special about being part of the team here at NZ Post - Tukurau Aotearoa, who we are and what we stand for is grounded in**our values**.**

**We are proud to be Rainbow Tick certified and recognise the diversity and uniqueness of our workforce and reaffirm our commitment to create a safe and inclusive environment for everyone.

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