Customer Service Representative Kaihāpai Moni

2 weeks ago

Wellington City, New Zealand New Zealand Government Full time

**Customer Service Representative, Job Connect Contact Centre Services - Lower Hutt**
- Full-time, 6 month fixed term opportunities
- Start date: 10 February 2025
- Starting salary $60,707

Create a meaningful career with one of New Zealand's largest employers and largest public service, right here in Lower Hutt.

Being part of the Ministry of Social Development, means having access to real opportunities for growth, progression and development all backed by a truly supportive and inclusive team culture.

We have fixed term opportunities available for motivated, strong communicators to provide exceptional customer service to our clients over the phone for a start date of 10 February 2025.

We provide a positive and progressive work environment, where we all support each other to achieve excellent outcomes for our clients. Our team is renowned for its high quality of training - this often means over time our Customer Service Representatives are in high demand for progression to other roles in the Ministry. We are a diverse and inclusive site that celebrates the experiences our amazing people bring to the group, making us a strong and engaged team.

**About the role | Korero mo te turanga**

In-Work Support is a free and voluntary service offered to clients who have recently cancelled their benefit or have transferred to Non-Beneficiary and entered Full Time Employment.

You will help clients work through any potential barriers that may arise while they are working. These barriers can be either work related or personal, by providing them with information, advice or referrals to help them. This also includes providing advice on entitlements, different services available and processing payment incentives.

**Perks and Benefits**:

- Flexible working arrangements
- Capability development framework to support your career aspirations with us
- Staff discount on Southern Cross Health Insurance
- A modern office setting with contemporary contact centre technology
- Lots of practical wellbeing support through Poutuara - peer support, Employee Assistance Programme as our vision is to have a workplace where everyone has a sense of purpose, feels valued are thriving and showing compassion towards self and others
- Accident insurance coverage for MSD staff
- Salary range: $60,707.00 - $72,990.00

**About you | He korero mou**

To flourish and be successful in this role, you'll need to have the following:

- A strong passion and purpose for helping those who are in the most need.
- Be adaptable, resilient, and able to quickly think on your feet.
- Can ask effective questions and have strong active listening skills.
- Have an eagerness to learn and desire for self-improvement and growth.
- You enjoy using quality conversations to help each client work through their situation and can demonstrate a history of providing clients or customers a positive experience on the phone.
- You have shown that you can work efficiently, accurately and are confident in making good decisions.
- You have learnt your way around computer systems and are confident that you can easily learn our Ministry IT systems.

**Position Description**

**Hours of Work**

These are full-time (37.55 hours per week), opportunities.

You will be rostered to work shifts, usually between 8am and 6pm.

We work on a no surprises basis and will ensure that you will know your scheduled shifts well in advance.

**Key Recruitment Information**

If you're short listed the recruitment process will include a video assessment, interview and reference checking.
- Make sure your CV is up to date, so we can get an idea about your skills and experience - and yes, we do want to know if you have been involved in any activities to make our communities a better place to be in.

**Note**: Your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the key responsibilities listed in the position description.

**Internal MSD Employees**:
**Closing date: Sunday 8 December 2024**

**Joining us**

Joining MSD means being part of a whanau that celebrates the diversity each individual represents. We show manaaki, we care about the wellbeing and success of people and want everyone to thrive, and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. We are a Treaty partner committed to strengthening relationships with Maori, Hapu, Iwi and communities to realise their own potential and aspirations.
- MSD has a COVID-19 vaccination policy that encourages, but does not require, employees to be fully vaccinated for COVID-19 and its variants, unless the role is identified as requiring vaccination at the time._

  • Customer Service Representative, Kaihāpai Moni

    2 weeks ago

    Auckland City, New Zealand New Zealand Government Full time

    **Ministry of Social Development** - **Permanent, Full time 37.55 hours per week**: - **Starting Salary: $60,707 with annual progression.**: - **Start date: Monday 17th February 2025** Join a high-energy, whanau-focused, supportive team working together to uplift and provide mana enhancing assistance to clients over the phone. **What you'll be doing | He...

  • Customer Service Representatives L Kaihāpai Moni

    3 months ago

    Wellington City, New Zealand New Zealand Government Full time

    Ministry of Social Development - Contact Centre Services - Permanent full-time roles - Start date: 11 November 2024 - Starting salary: $60,707 per annum Hours of work - Total hours of work for the week are 37 hours and 55 minutes, although you are paid for 40 hours - Our current standard hours of work are shifts of seven hours and 35 minutes per day between...

  • Customer Service Representative, Kaihāpai Moni

    3 months ago

    Auckland City, New Zealand New Zealand Government Full time

    Ministry of Social Development - Work and Income - Permanent, Full time 37.55 hours per week - Start date: November 2024 - Starting Salary: $60,707 with annual progression. We are a high energy, whanau focused, and supportive team working together to uplift and provide mana enhancing assistance to clients over the phone. What you'll be doing | He aha tāu e...

  • Customer Service Representative, Kaihāpai Moni

    4 months ago

    Auckland City, New Zealand New Zealand Government Full time

    Ministry of Social Development - Permanent, Full time 37.55 hours per week - Starting Salary: $60,707 with annual progression. - Start date: Monday 14th October We are a high energy, whanau focused, and supportive team working together to uplift and provide mana enhancing assistance to clients over the phone. What you'll be doing | He aha tāu e mahi...

  • Customer Service Representatives L Kaihāpai Moni

    4 months ago

    Wellington City, New Zealand New Zealand Government Full time

    Ministry of Social Development - Permanent, full time - 37.55 hours per week - Start date: 21 October 2024 - Starting salary: $60,707 with annual progression We are a high energy, whanau focused, and supportive team working together to uplift and provide mana enhancing assistance to clients over the phone. What you'll be doing | He aha tāu e mahi ana You...

  • Customer Service Representative

    6 months ago

    Wellington City, New Zealand StraitNZ Full time

    Since we first set sail in 2002, here at Bluebridge Cook Strait Ferries we’ve worked hard to make sure each of our sailings are a unique and memorable experience! This is no ordinary, same-same kind of job. Our **Customer Service Representatives** are the face of Bluebridge. They are here to help make our customers realise the excitement of a Cook Strait...

  • Customer Service Representative Kaihapai Moni Oranga, Service Delivery Wellington Cbd

    4 days ago

    Wellington City, New Zealand New Zealand Government Full time

    **Customer Service Representatives - Service Delivery Wellington CBD** **Ministry of Social Development** **Contact Centre Services, Wellington (Work and Income & Senior Services)** **Permanent Contracts 17th February 2025** **The Opportunity** **If you are looking for an opportunity to make a real difference in the lives of New Zealanders, this is the...

  • Customer Service Representative

    6 months ago

    Manukau City, New Zealand Service Foods Full time

    When you join our team at Service Foods, you become part of a dynamic, rapidly growing company that truly values its employees. We offer a highly competitive pay package, ongoing training and development opportunities, career progression support, as well as a discounted staff purchase scheme and a commitment to work-life balance. Our team of over 800 people...

  • Customer Service Representative

    6 months ago

    Wellington City, New Zealand NZ Post Full time

    Customer Service Representative (Damages) - You'll do your training in Ngaio, then work in Carmel Terrace - $26.06 per hour - Varied and physical role As a Customer Service Representative based in our Wellington Super Depot in Grenada North, you will provide excellence in customer service, to both internal and external customers,solving inquiries and...

  • Customer Services Representative

    6 months ago

    Wellington City, New Zealand Shred-X Full time

    **Customer Services Representative** **Post Haste Group** **Wellington** **Looking for an exciting new career in the freight industry?** **Then look no further, your future is here** Here at Post Haste, we have established a strong and dynamic presence within the Express Parcel industry, developing a reputation for looking after our customers and staff...

  • Customer Service Representative

    6 months ago

    Wellington City, New Zealand HAYS Full time

    Customer Service Representative Temporary Assignment in Lower Hutt **Your new role**: Will be starting ASAP and you will be providing administration support and reception duties such as: - Meeting and greeting visitors - Scheduling appointments - Handle difficult enquires and have strong problem-solving/decision-making skills - General administrative tasks...

  • Customer Service Representative

    6 months ago

    Wellington City, New Zealand VTNZ (Vehicle Testing New Zealand Ltd) Full time

    Opportunities for you to advance your skills - Medical insurance and free WoFs provided - Secure employment with iconic Kiwi Company **VTNZ Lower Hutt** is looking for a Customer Service Representative to join their team **part time working Monday to Friday, 8am - 12:30 pm** and every second Saturday morning.** **Benefits**: VTNZ values the training of its...

  • Customer Services Representative

    6 months ago

    Wellington City, New Zealand Shred-X Full time

    **Customer Services Representative** **Wellington** - **Great team environment**: - **Opportunities for growth**: - **Full training provided** As part of the Freightways Group of companies, Post Haste is one of the leading courier service providers in NZ. Our core values are all around customer responsiveness, accessibility, accountability, and...

  • Customer Service Representative

    1 month ago

    Wellington, New Zealand Open Polytechnic Of New Zealand Full time

    Customer Services Representative - Permanent Full-time (Wellington)Mo te tunga | About the roleWe are looking for a Customer Service Representative to add value to our Student Journey Centre. Our Customer Service Representatives play a vital first-point of contact for students and enquirers, and we are looking for an enthusiastic self-starter to join our...

  • Customer Service Representative

    1 month ago

    Wellington, New Zealand Open Polytechnic Of New Zealand Full time

    Customer Services Representative - Permanent Full-time (Wellington) Mo te tunga | About the role We are looking for a Customer Service Representative to add value to our Student Journey Centre. Our Customer Service Representatives play a vital first-point of contact for students and enquirers, and we are looking for an enthusiastic self-starter to join our...

  • Customer Service Representative

    6 months ago

    Auckland City, New Zealand KiwiRail Full time

    Req ID: 11238**Kia Ora** **We’re going places. Are you?** Great Journeys New Zealand (GJNZ) operate some of New Zealand’s most iconic Tourism experiences and Interregional commuter trains - The TranzAlpine, Coastal Pacific, Northern Explorer, Capital Connections and Te Huia services. Over recent years we have been embarking on transformational change...

  • Customer Service Representative

    2 months ago

    Wellington City, New Zealand NZ Post Full time

    Customer Service Representative | Wellington | Fixed Term contract - Monday to Friday: 07:00 - 15:30 - $26.84 per hour - Duration: 4th of November 2024 - 31st of January 2025 We are looking for a Customer Service Representative who will deliver an exceptional level of customer service to our customers by resolving enquiries and providing solutions. This...

  • Customer Service Representative Wellington

    6 months ago

    Wellington City, New Zealand StraitNZ Full time

    Since we first set sail in 2002, here at Bluebridge Cook Strait Ferries we’ve worked hard to make sure each of our sailings are a unique and memorable experience! This is no ordinary, same-same kind of job. Our **Customer Service Representatives** are the face of Bluebridge. They are here to help make our customers realise the excitement of a Cook Strait...

  • Customer Service Representative

    6 months ago

    Auckland City, New Zealand Madison Recruitment Full time

    **Are you looking for a customer service opportunity with the prospect of growth?** Madison is pleased to be recruiting for a well-known New Zealand cleaning company with a number of accolades to their name. They are a proven and award-winning company providing commercial cleaning and building services to companies throughout NZ and have franchises...

  • Customer Service Representative

    6 months ago

    Auckland City, New Zealand Stellar Full time

    **Contract Type**: - Casual**Location**: - NZ - Auckland - North Island**Industry**: - Call Centre & Customer ServiceI am on the lookout for a customer service representative to start Next Monday as a customer service representative role working in a wholesale warehouse based in the North Shore. The role is office based across 5 days per week (Monday to...