Customer Service Representative

2 weeks ago

Wellington, New Zealand Open Polytechnic Of New Zealand Full time

Customer Services Representative - Permanent Full-time (Wellington)Mo te tunga | About the roleWe are looking for a Customer Service Representative to add value to our Student Journey Centre. Our Customer Service Representatives play a vital first-point of contact for students and enquirers, and we are looking for an enthusiastic self-starter to join our motivated team.The ideal candidate will have proven customer services or call centre skills and experience. Alternatively, you might be a recent graduate looking to take your next step in a high-performing organisation. Full training is provided.The ideal candidate will have:Strong computer literacy skills, able to answer queries using a variety of channels including email, web chat and social media.Effective listening skills, a great telephone manner and the ability to empathise with enquirers from a wide variety of backgrounds.Excellent written and oral communication skills.Nga pukenga mo te tunga | What you will bring to the roleYou will have a passion for impacting the lives of everyday people and seeing them achieve their educational goals and dreams. You will also constantly be striving to be the best you can be, just as our students do and you pride yourself on the quality of your work.You will have:The ability to prioritise workload to make sure all enquiries are answered within expected timeframes.Attention to accuracy and be able to quickly assimilate information and provide enquirers with correct information at all times.The Kuratini Tuwhera is Aotearoa New Zealand's leading distance and online learning provider. We specialise in taking the learning to our students, focusing on enabling the success of approximately 30,000 students each year. We're a place where you can make a difference.If this role sounds like you, we would love to hear from you. Applications must be submitted online via our career's website. Contact Dominic Ellery at ****** with any questions about the role. Applications close 11.00 pm 5th November.
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