Customer Service Representative

7 days ago


Wellington City, New Zealand NZ Post Full time

Customer Service Representative (Damages)
- You'll do your training in Ngaio, then work in Carmel Terrace
- $26.06 per hour
- Varied and physical role

As a Customer Service Representative based in our Wellington Super Depot in Grenada North, you will provide excellence in customer service, to both internal and external customers,solving inquiries and requests for NZ Post products.

You will answer calls in relation to damaged items and complaint resolutions. This is an active role where you will need to be comfortable in a physical environment where you will be lifting and sorting parcels. You will often be required to go into our operations centre to search for customer's missing or damaged items.

About you
- Experience in a phone based customer service environment
- Knowledge of CRM and other customer data systems
- Experience working in a warehousing or logistics environment and ability to lift parcels up to 25 KG
- Have a friendly and approachable team spirit

**What we can offer you**:

- Learning and development opportunities to help support your career development
- Working with people who are passionate about doing a good job
- Onsite parking, kitchen and safe and secure work environment
- A stable, profitable and government owned agency who isn't going anywhere

**What we need from you**:

- Be available to work Monday to Friday, 7am - 3.30pm
- Have reliable transport as there is no public transport near or to the Wellington Super Depot
- Be availabe to work throughout our 'peak' period between Nov and the end of Janaury, without taking any leave
- Be a committed teammate, keeping yourself, others and the site safe
- Energy for a physically demanding role - can you lift up to 25kgs?
- Someone who enjoys working hard and managing your time
- An eye for detail and good geographical knowledge

At New Zealand Post, we know what values we hold and the exciting direction we are taking our business. Alongside the opportunity to work with an outstanding team, our permanent employees enjoy a wide variety of benefits including:

- Access to discounted health insurance plans for you and your family
- Special rates on fantastic holiday home accommodation around New Zealand
- Reduced banking service fees, rates and packages through our partners
- Full use of a Wellness portal to help you lead a long, happy and healthy lifestyle
- An Employee Assistance programme to support you when you need it

NZ Post is a values-based organisation and the behaviours and attitudes that will underpin our culture and future success are: Bring the real you
- Stronger together
- Deliver the best.



  • Wellington City, New Zealand Beyond Recruitment Full time

    We have a new opportunity based in Wellington CBD as a Customer Service Representative. Commencing ASAP till the 23rd December! Potential to go longer. Perfect for a university student with previous customer service/data entry experience. **These Roles Are**: - Customer Service Representative - mainly inbound calls - $25.00 per hour depending on...


  • Wellington City, New Zealand HAYS Full time

    Full time permanent position for an integrated transport network company for customer service individuals. **Your new company** An integrated transport company whose main focus is the people and delivering a true Kiwi experience for passengers. They are currently going through a period of growth and are looking for face to face Customer Service...


  • Wellington City, New Zealand StraitNZ Full time

    Since we first set sail in 2002, here at Bluebridge Cook Strait Ferries we’ve worked hard to make sure each of our sailings are a unique and memorable experience! This is no ordinary, same-same kind of job. Our **Customer Service Representatives** are the face of Bluebridge. They are here to help make our customers realise the excitement of a Cook Strait...


  • Wellington City, New Zealand Beyond Recruitment Full time

    We have a new opportunity based in Lower Hutt as a Customer Service Representative! This role is commencing ASAP for 4-6 weeks to start while they recruit permanently. **About the role**: - Customer Service Representative - inbound and outbound call centre - $25.00 per hour depending on experience - Full time, commencing ASAP for 4 - 6 weeks while they...


  • Wellington City, New Zealand StraitNZ Full time

    Since 2002, Bluebridge Cook Strait Ferries has been dedicated to providing a memorable and seamless travel experience for every passenger. Now, we’re looking for friendly and proactive Customer Service Representatives to join our team! **About the Role** This is more than just a customer service job—it’s a dynamic and varied role where no two days are...


  • Wellington City, New Zealand HAYS Full time

    Customer Service Representatives - Lower Hutt, Wellington **Your new role** We are working with a great organisation who are looking for Customer Service Superstars to join their team immediately! **What you'll need to succeed** Any previous experience within a facilities or maintenance environment would be an advantage! **What you need to do now** If...


  • Manukau City, New Zealand Service Foods Full time

    When you join our team at Service Foods, you become part of a dynamic, rapidly growing company that truly values its employees. We offer a highly competitive pay package, ongoing training and development opportunities, career progression support, as well as a discounted staff purchase scheme and a commitment to work-life balance. Our team of over 800 people...


  • Wellington City, New Zealand BP Full time

    **Job no**: 897229 **Work type**: Part Time **Location**: Wellington Region **bp Connect Mana** **Are you our next Customer Service Representative?** **If you’re looking to kick start your career with a leading brand. We have a lot to offer.** As you would expect from one of the largest global brands in the world, you’ll be rewarded with fantastic...


  • Wellington, Wellington, New Zealand Wanganui District Council Full time

    Job Description:We are seeking a highly motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for customers, providing exceptional service and support.The successful candidate will have previous customer service or contact centre experience, as well as experience processing...


  • Wellington City, New Zealand HAYS Full time

    Customer Service Representative - Lower Hutt - Public Sector - Progression - Training **Your new company** Be apart of a well known, well reputable, large public sector organisation based in the Hutt valley region. Where community is key, and the environment is positive and supportive. **Your new role** You will be based on the phones, providing excellent...


  • Wellington City, New Zealand New Zealand Government Full time

    About us The Ministry of Social Development is a people-centred organisation. We're in communities across the motu, working with partners to help New Zealanders be safe, strong and independent. We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whānau and...


  • Wellington City, New Zealand Rural Environmental Solutions Full time

    If you’re looking for a chance to grow your career in the Environmental Services world with an organization that is committed to recruiting and fostering talented people, then RES Solutions could be the place for you. We are currently seeking a Customer Service Representative at our new branch. **You will be expected to**: Provide a customer focused and...


  • Auckland City, New Zealand KiwiRail Full time

    Req ID: 11238**Kia Ora** **We’re going places. Are you?** Great Journeys New Zealand (GJNZ) operate some of New Zealand’s most iconic Tourism experiences and Interregional commuter trains - The TranzAlpine, Coastal Pacific, Northern Explorer, Capital Connections and Te Huia services. Over recent years we have been embarking on transformational change...


  • Wellington City, New Zealand Shred-X Full time

    **Customer Services Representative** **Post Haste Group** **Wellington** **Looking for an exciting new career in the freight industry?** **Then look no further, your future is here** Here at Post Haste, we have established a strong and dynamic presence within the Express Parcel industry, developing a reputation for looking after our customers and staff...


  • Wellington City, New Zealand NZ Post Full time

    Customer Service Representative | Wellington | Fixed Term contract - Monday to Friday: 07:00 - 15:30 - $26.84 per hour - Duration: 4th of November 2024 - 31st of January 2025 We are looking for a Customer Service Representative who will deliver an exceptional level of customer service to our customers by resolving enquiries and providing solutions. This...


  • Wellington, Wellington, New Zealand The Warehouse Full time

    The Warehouse is seeking a Customer Service Representative to provide exceptional support at our self-checkout stations.About the Role:We are looking for an individual who is passionate about delivering excellent customer experiences and working in a fast-paced environment. The successful candidate will be responsible for assisting customers with speedy...


  • Wellington City, New Zealand StraitNZ Full time

    We are looking for Customer Service Representatives to join our Picton Passenger Terminal team. Since we first set sail in 2002, here at Bluebridge Cook Strait Ferries we’ve worked hard to make sure each of our sailings are a unique and memorable experience! This is no ordinary, same-same kind of job. Our Customer Service Representatives are the face of...


  • Auckland City, New Zealand Gurnishan Enterprise Ltd Full time

    **CUSTOMER SERVICE REPRESENTATIVE(S)** **Customer Service Representative** As a Customer Service Representative, you’ll spend a lot of time on your feet keeping shelves stocked, serving customers, serving delicious coffees and food, running the till, and keeping the store clean and tidy - because you know it’s the little details that add up to a great...


  • Auckland City, New Zealand Madison Recruitment Full time

    **Are you looking for a customer service opportunity with the prospect of growth?** Madison is pleased to be recruiting for a well-known New Zealand cleaning company with a number of accolades to their name. They are a proven and award-winning company providing commercial cleaning and building services to companies throughout NZ and have franchises...


  • Wellington City, New Zealand HAYS Full time

    Customer Service Representative Temporary Assignment in Lower Hutt **Your new role**: Will be starting ASAP and you will be providing administration support and reception duties such as: - Meeting and greeting visitors - Scheduling appointments - Handle difficult enquires and have strong problem-solving/decision-making skills - General administrative tasks...