Customer Service Representative
7 months ago
Work for an established company specialising in health and wellness products. As part of the customer service team, you will play a vital role and aim to achieve an exceptional customer experience for callers on a wide range of issues and assist in maintaining a positive brand image.
**Role Responsibilities**
- Prompt and accurate response to customer product and service inquiries
- Asking engaging quality questions to get to the root of the problem and resolve complaints
- End to end processing of orders and requests
- Organise workflow to ensure company service delivery timelines are met
- Perform customer verifications and set up new customer accounts
- Accurately keep record of customer interactions and transactions
- Complete adhoc tasks as required from the business
**Benefits**
- You can expect variety in your work with no two days the same
- Our close-knit teams like to combine achieving results and fun
- The client base is well developed so a lot of your role is essentially managing accounts of long-standing clients
- Product discounts
**Skills and experience**
- Ability to quickly pick up on new systems and training and hit the ground running
- You are someone who has a clear, calm, professional phone manner who is able to easily connect with people from all walks of life and naturally enjoys finding solutions for customers.
- You have prior customer service experience in a fast-paced environment, ideally from Contact Centre, Retail, or Hospitality.
- You will have a passion for people and naturally aim for first call resolution wherever possible. We want you to get rave reviews from satisfied customers
You will be joining a small experienced team, who work hard, provide a supportive culture to bounce off, and like to enjoy a laugh or two.
From the get-go you will be provided with what is needed for you to put your best foot forward.
**If this sounds like you then submit your CV today If you have what we’re looking for, we will be in touch to tell you more about this awesome opportunity.
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