Operations / Branch Coordinator

7 months ago


Rodney County, New Zealand Madison Recruitment Full time

Our client, a leading name in the commercial cleaning industry with a strong New Zealand presence, is seeking an Operations/Branch Coordinator to join their team. Established globally for many years, they have been operating in New Zealand since 1997 and have been 100% New Zealand owned and operated since 2016. With regional offices across the country, a vast client base, and a network of franchise owners, this is an exciting opportunity to become an integral part of their dynamic team.

As the Operations/Branch Coordinator, you will play a crucial role in ensuring the seamless operation of their regional office and the efficient coordination of administrative and sales functions. Your responsibilities will include:
**Key Responsibilities**:

- Creating and maintaining client files, amending contracts, and managing a database of records.
- Developing and nurturing exceptional relationships with clients and franchise owners.
- Collecting and organizing all required documents for new franchisee onboarding.
- Assisting with the setup of franchisee online and in-office training.
- Managing and organizing sub-contractors as needed.
- Administering, tracking, and recording the Monthly Contact Evaluations system.
- Planning regional office business activities, managing the calendar, and preparing reports.
- Contributing to the ongoing improvement of internal processes and systems.
- Overseeing general regional office administration support, including stationery, stock & uniform orders.

**Skills Required**:

- Previous experience in administration or coordination roles.
- Strong customer service and stakeholder management skills.
- Excellent written and verbal communication skills.
- Intermediate-level proficiency in Microsoft Word, Excel, Microsoft Outlook, and CRMs.
- Valid driver’s license.

**Benefits**:

- 2x Wellbeing days, per annum
- Birthday off
- Medical Insurance (after 6 months)
- All staff invited to a two-day conference Christchurch

If you are a motivated, organized, and customer-focused individual with the skills and experience to excel in this role, we would love to hear from you. Join our team and become a part of our mission to deliver top-notch commercial cleaning services in New Zealand.


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