Cec Consultant

**Join an exciting company who are NZ’s leaders in self-directed funding. Work in a role where you can utilise your skills and passion and know you’re making a real difference**

**The company**: New Zealand’s leading facilitator of self-directed funding, delivering support and advice in the community around recruiting, budgeting, being an employer and a trusted payroll partner.

**The role**: Work in a fast-paced phone-based team taking inbound calls and offering a memorable experience to the customers you encounter.

Day to day you will:

- Receive inbound calls and resolve customer queries, mainly regarding payroll and funding
- Liaise with relevant internal stakeholders to ensure customer queries are resolved in a timely manner
- Contact customers to obtain more information, clarify any payroll issues and provide outcomes for funding
- Keep customer records updated, ensuring all information is entered into the database accurately
- Provide customer add-on services such as insurance and health and safety kits

**The hours**:

- 40 hours per week between 8am - 6pm, Monday to Friday

**Training and Career Development**:

- Your first 1-2 weeks will consist of training during standard business hours and after this you will buddy with an experienced staff member for further support
- Potential long-term opportunities may arise with additional learning and development

**To stand out from the rest, you will have**:

- Preferably 1 - 2 years proven contact centre experience
- A passion for interacting and learning about people
- Self-motivated and driven to make a difference in the community
- Effective communication, questioning and listening skills
- A great work ethic and a positive attitude
- A resilient yet empathetic ability, as you will be required to handle emotive calls
- Experience working in the healthcare industry

**Pease note you must be based in Auckland and have full working rights to be considered for this position.**

Job Reference BH-139411