Service Desk Analyst

6 months ago

Auckland City, New Zealand Fisher & Paykel Appliances Full time

The Role

Fisher & Paykel is an iconic New Zealand brand, a global company with a strong local heritage. Our origins inspire our culture of curiosity and passion to develop solutions designed around people - these are some of the core elements that make us unique.

We are driven by our values of being trusted, sustainably minded, innovative, generous and curious. As a team we take a collaborative approach and have a working environment where all ideas are heard, evaluated, and tested against our leading goal - to be the world's most human-centred appliance brand.

The role

As Fisher & Paykel Appliances moves into a new phase of its history, global demand for both our appliances and technology is growing. To gain momentum as a global player leading innovation in the appliances market, we are looking for an IT Service Desk Analyst

As the first point of contact for all IT related issues, you'll be required to provide high quality first level support by troubleshooting, diagnosing and resolving IT incidents and Service Requests. As always, standard operating procedures will need to be followed to ensure the timely and correct resolution or escalation of all IT related matters. There will be a variety of requests, but through it all you be expected to provide excellent customer service to internal customers and users across the business.

There will be various queries and issues with the organisation's computer systems, PC's, networks, telephony systems and mobile devices via Phone, E-mail and chat queues.

So, who are you?

We are looking for a highly collaborative, driven professional who has previous experience in a similar IT support environment or a strong customer service background. An associate degree or equivalent in Computer Science, Management Information Systems, and/or IT would be ideal.

As a business we live and breathe our core stand up behaviours and, in this role, you will also be required to:
- Get into the right level of detail- Be decisive- Think like an owner- Take action fast- Courageously challenge- Recognise High Performance- Be open and practice

What we offer

Our environment is designed to allow people to thrive. Our culture is one in which our people can constantly develop, working alongside a team of talented and skilled professionals. At Fisher & Paykel you will have opportunities for growth and exposure to a variety of things within a global organisation.

Fisher & Paykel is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.

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