Receptionist/concierge

3 weeks ago

Wellington City, New Zealand SOFITEL Full time

**Company Description** Nestled in the heart of Wellington, Sofitel Wellington epitomizes unparalleled luxury and sophistication. Seamlessly combining modern elegance with timeless charm, offering discerning travellers an exquisite experience like no other.**

We are looking for an ambassador for Sofitel Wellington as a Receptionist/Concierge. The ambassador should an eye for detail, a passion for creating magnifique luxury experience for our guests and developing a wonderful team.

**Your responsibilities will include**:

- Providing a unique and personalized guest experience for each guest at our hotel by creating rapport with guests and using creative and personal ways to exceed guest expectations.
- Assisting reservations with booking requests
- Taking and directing all incoming calls
- Providing Concierge service, including giving insight to local activities and assisting in tour booking requests
- Assisting guests with luggage to and from their room
- Maintaining the presentation of the front desk and hotel lobby

**Qualifications**
- Service focused personality is essential; customer service experience is an asset.
- Ability to work well under pressure in a fast paced environment.
- Ability to work cohesively with fellow colleagues as part of a team
- Full NZ Driver’s license and able to drive both manual and auto.
- Ability to work on a rotating roster.
- Previous similar experience is an advantage
- Knowledge of Wellington sights and events
- Able to take Initiative and adapt to changing conditions

**Additional Information** Benefits**:

- Free staff meal provided during shift
- Family & Friends Hotel Discounts Ongoing reward and recognition incentives and awards.
- Annual reward of a free night's accommodation at the hotel (did we say there is breakfast and dinner included?)
- ** Learn your Way** - Access to our Accor Academy so you can Earn while you Learn
- ** Work Your Way**:

- Flexibility to ensure a work life balance
- Incredible Accor **Heartist Benefits**:

- including discounted Food & Beverage + Accommodation Worldwide
- Accor's** refer-a-friend** bonus
- Accor's Parental Leave Scheme
- Access to our **Employee Assistance Program

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