Chief Concierge
6 months ago
Company Description
SO/ is a coveted collection of hotels rooted in the world of fashion, commanding attention with it’s avant garden design and creative approach to the world of luxury. We welcome you to join us in the front row at SO/ Auckland and become a part of Accor's lifestyle brand collective Ennismore
We are currently look for a Chief Concierge who will deliver the best guest experience with a warm smile and a genuine desire to help, allowing the guest to feel like they are ‘home away from home.
**Job Description**:
Effective supervision of all guest arrivals and departures ensuring guest baggage is taken to guest rooms or stored promptly and securely
Assist with managing the hotel VIP program and reports, liaising with other departments as required
Build and maintain strong and productive relationships with local tour operators, restaurants and service providers to ensure products offered to guests are of the highest quality and reputation
Be proactive in the services concierge offers, follow up all reservations, bookings and recommendations to ensure quality and guest satisfaction is at the optimal level
Full utilisation of the Opera - Property Management System, ensuring accuracy in use and a range of accurate reports to meet operational needs are produced
Ensure the safety and security of Hotel Guests and their property whilst staying at the Hotel
**Qualifications**:
Previous Concierge experience or customer service experience, preferably within a 5 star luxury environment
Passion for high end hospitality with an absolute eye for detail
A demonstrated ability to build warm relationships and gain trust at all levels
Ability to lead, develop and mentor the Porters and Valets
Initiates contacts and establishes rapport easily
A Full NZ drivers license with the ability to drive a manual transmission vehicle
Additional Information
**SO/ BENEFITS**
Staff meal provided per shift
Uniform and dry-cleaning of uniform
International accommodation and retail discounts across varying Ennismore & Accor Hotels properties
Family & Friends Hotel Discounts
Ongoing reward and recognition incentives and awards.
Opportunities for further development and worldwide career progression within Accor
Annual reward of a free night's accommodation at the hotel (did we say there is breakfast and dinner included?)
**Our commitment to Diversity & Inclusion**:
- We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know._
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