Chief Concierge

Company Description

SO/ is a coveted collection of hotels rooted in the world of fashion, commanding attention with it’s avant garden design and creative approach to the world of luxury. We welcome you to join us in the front row at SO/ Auckland and become a part of Accor's lifestyle brand collective Ennismore

We are currently look for a Chief Concierge who will deliver the best guest experience with a warm smile and a genuine desire to help, allowing the guest to feel like they are ‘home away from home.

**Job Description**:
Effective supervision of all guest arrivals and departures ensuring guest baggage is taken to guest rooms or stored promptly and securely

Assist with managing the hotel VIP program and reports, liaising with other departments as required

Build and maintain strong and productive relationships with local tour operators, restaurants and service providers to ensure products offered to guests are of the highest quality and reputation

Be proactive in the services concierge offers, follow up all reservations, bookings and recommendations to ensure quality and guest satisfaction is at the optimal level

Full utilisation of the Opera - Property Management System, ensuring accuracy in use and a range of accurate reports to meet operational needs are produced

Ensure the safety and security of Hotel Guests and their property whilst staying at the Hotel

**Qualifications**:
Previous Concierge experience or customer service experience, preferably within a 5 star luxury environment

Passion for high end hospitality with an absolute eye for detail

A demonstrated ability to build warm relationships and gain trust at all levels

Ability to lead, develop and mentor the Porters and Valets

Initiates contacts and establishes rapport easily

A Full NZ drivers license with the ability to drive a manual transmission vehicle

Additional Information
**SO/ BENEFITS**

Staff meal provided per shift

Uniform and dry-cleaning of uniform

International accommodation and retail discounts across varying Ennismore & Accor Hotels properties

Family & Friends Hotel Discounts

Ongoing reward and recognition incentives and awards.

Opportunities for further development and worldwide career progression within Accor

Annual reward of a free night's accommodation at the hotel (did we say there is breakfast and dinner included?)

**Our commitment to Diversity & Inclusion**:

- We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know._