Director of Operations

4 months ago

Wellington City, New Zealand Cozymeal Full time

Discover. Savor. Connect. Welcome to the chef's table.

Cozymeal is the leading global marketplace featuring the best culinary experiences and cookware, including top-rated cooking classes, private chef meals, culinary tours, chef-curated cookware, free recipes with step-by-step videos, city guides and much more

Consumers and companies alike use Cozymeal to discover new ways to connect through classes, food tours, mixology and other unforgettable culinary experiences. Whether it be for date nights, birthdays, holiday celebrations or team building events, you’re guaranteed a world-class experience. Plus, you can purchase our curated, high-quality cookware as a gift or for use at home.

In addition to providing customers access to world-class culinary experiences, products and content, we also provide a great source of income to our partners that includes chefs, sommeliers, guides and mixologists. For this, we were recognized by the Global Good Fund in 2019.

Serving both customers and our culinary partners is our top-priority and ingrained in our culture and in how we run our business every day. We continuously strive to curate the best culinary experiences and products and to create the best content for the millions of customers visiting our site while providing additional support and business to our partners.

**About the Role**:
**A Day in the Life of Director of Operations at Cozymeal**
- Work closely with cross-functional team leads to create and implement policies and initiatives that support the company's business goals and align with the company's business strategy.
- Refine existing KPIs and define new KPIs to keep track of the most important metrics contributing to the company’s overall success from demand (customer demand), supply (partners such as chefs, food tour guides & sommeliers) and operations (customer support & partner operations).
- Work with the partner recruiting team leads (aka expansion team leads) on focussing on the right markets, hiring the right partners and optimizing the partner on-boarding process to meet our existing demand most effectively.
- Work with both the partner recruiting and partner operations team leads on maximizing partner success on the platform.
- Work with the customer support and sales team leads on ensuring all important metrics are met.
- Lead the implementation of important features to optimize and further scale the company’s operations.
- Managing P&Ls for respective departments
- Identifying customer acquisition projects with greatest impact and ROI for the company.

**Requirements Include**:

- Bachelor’s in business, economics, mathematics, sciences, engineering or related field.
- MBA or graduate degree is a plus.
- 6+ years of operational leadership experience and/or management consulting experience.
- Hands-on experience in several of these areas: web product management, business development, operations, sales.
- Leadership experience in several of these areas: web product management, business development, operations, sales.
- Experienced leader with the capability of understanding the lowest level of detail and demonstrating a willingness to "roll up your sleeves" to get things done.
- Exceptional leadership skills, adept at leading the work of a team, delegating and assigning work and owning team outcomes.
- Successful track record of building and growing impactful teams.
- Ability to excel at process management, process documentation, and ensuring that processes receive regular review and auditing to be in a state of regular improvement.
- Ability to scale the business through systems, processes, partners and people development.
- Demonstrated ability to build and maintain relationships with a diverse team of stakeholders, including sales, customer support, partner operations, product managers, engineers and finance.
- Excellent communication (written + spoken) and interpersonal skills.
- High attention to detail.
- Strong data analysis skills.
- Not required but a plus: Culinary experience.

**What We Offer**:

- Work anywhere in the world (we are 100% remote team)
- Competitive pay.
- Stock options (after 1 year with the company).
- Opportunity to grow within the organization to a leadership role.
- Opportunity to learn from some of the best in the industry.
- Great work environment with a strong and friendly team of co-workers.

**Hours**: Full-time

If this sounds like you, then Cozymeal just might be the right place for you Welcome home

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