Claims Adviser

4 weeks ago

Auckland, Auckland, New Zealand Marsh Full time

Marsh is seeking candidates for the following position based in our NZ office:

Claims Advisory Specialist

What can you expect?

An exciting opportunity has become available for an experience financial lines claims professional to join our business in New Zealand.

Marsh strongly believes in "Feeling comfortable bringing your whole self to work is a fundamental right of every colleague". We offer following benefits to our colleagues so they feel valued each day at work:

What's in it for you?

  • Great team environment with energetic and supportive colleagues.
  • Hybrid working arrangements, 2-3 days per week in the office.
  • Professional environment where your career path really matters and is supported in our global organisation.
  • Exposure to sophisticated financial lines claims.

We will count on you to:

  • Provide high quality technical advice and support to our clients, from preparing the first notification for submission to the insurer through to final settlement, ensuring the client's best interests are always protected.
  • Handle specialist financial lines claims.
  • Provide technical advice to clients and brokers on policy coverage and interpretation and provide advocacy for the client in relation to insurer indemnity denials.
  • Drive the settlement negotiation process and negotiate on behalf of the client.
  • Act as a trusted advisor to a portfolio of clients, demonstrating value and driving results.
  • Manage external providers and interface with panel solicitors, loss adjusters and investigators as required.
  • Respond to queries from brokers and clients.
  • Conduct meetings and liaise with clients, insurers, claimants and external providers.
  • Manage moderate to complex claims in accordance with the Company's processes and Client Service Agreements as required.
  • Prepare routine claims reports including claims trends analysis and summaries for the client and broker.

What you need to have

  • Insurance claims management in financial lines claims.
  • Excellent oral and written communication skills.
  • Ability to maintain and strengthen relationships with clients and insurers and their respective agents and representatives.
  • Good negotiation and persuasion skills.
  • Demonstrated commercial acumen.
  • Good attention to detail and claims analysis.
  • Results-driven attitude and collaborative approach to your work.

What makes you stand out?

  • A Law Degree and experience in the legal environment and/or ANZIIF qualifications will be advantageous, but not a prerequisite.

About Marsh:

Marsh is the world's leading insurance broker and risk adviser. With more than 45,000 colleagues advising clients in over 130 countries, Marsh serves commercial and individual clients with data-driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the world's leading professional services firm in the areas of risk, strategy and people. With annual revenue of $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit , follow us on LinkedIn and X.

Applications will only be accepted from candidates who have the appropriate approval to work in New Zealand. Successful applicants will be required to complete Criminal Record check prior to commencement of employment.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, gender identity or any other characteristic protected by applicable law.

At Marsh we recognise that our people have different priorities and commitments. We are passionate about providing an inclusive workplace that supports all our employees in managing those priorities, and we celebrate the diversity of all the family groups that make up our extended Marsh family.

Marsh is proud to be an accredited Family Friendly Workplace , and a Work 180 endorsed employer. For information on the benefits and policies at Marsh visit and search "Marsh" under endorsed employers.

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