Claims Adviser

4 weeks ago

Auckland, Auckland, New Zealand Marsh Full time

Marsh is seeking candidates for the following position based in the Auckland, NZ:

Claims Adviser

What can you expect?

In this role as specialty and financial lines claims advisor you will provide a high level of claims management services to clients and brokers through consulting, advisory, advocacy and negotiation. This includes developing technical expertise, account management and business development capabilities to achieve agreed business objectives. You will be a mentor to colleagues.

What is in it for you?

  • Leading training and development program
  • Professional environment where your career path really matters and is supported in our global organisation
  • Great team environment with energetic and supportive colleagues
  • Genuine work life balance

We will count on you to:

  • Responds to queries from clients and brokers.
  • Prepares routine and ad hoc reports including claims trends analysis.
  • Manages moderate to high complexity claims according to the Company's processes and client agreements, liaising with the Claim Solutions as required.
  • Liaises with clients, insurers, claimants, and external providers.
  • Drives the settlement negotiation process and negotiates on behalf of client.
  • Acts as advocate for the client and determines commercial/technical responses to insurer's denials of liability.
  • Drive, where requested, the contract negotiation process for existing and new clients, agreeing service standards and documenting via the client service agreement.
  • Manages the client relationship, identifies expectation, resolves servicing issues, is an escalation point for difficulties.
  • Proactively maintain an awareness of technical and non-technical learning need trends within the division and work with Learning & Development and other internal resources to close any gaps.
  • Identifies opportunities for efficiency improvements within Unit and coordinates implementation of initiatives.

What you need to have:

  • Clear and concise oral and written communication skills
  • Strong numerical skills
  • Excellent organisation skills – able to prioritize work and meet deadlines.
  • Excellent interpersonal skills – able to work within a team.
  • Comfortable and experience working with technology (solutions)
  • Proficient in Microsoft Office tools (or equivalent) – Outlook, Word, and Excel
  • Commercial Insurance and/or legal background, or Paralegal experience
  • Must have at least 1-2 years experience in PI and D&O claims.

What makes you stand out:

  • Professional Accreditation/Membership
    • Tier 1;
    • Senior Associate member of ANZIIF.
  • Educational Requirements:
    • Diploma Financial Services or bachelor's degree.
    • 1-2 years Specialty and Financial Lines Claims
    • Undertake Company-directed compliance training.

About Marsh:

Marsh is the world's leading insurance broker and risk adviser. With over 45,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy, and people. With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. Follow Marsh on Twitter @MarshGlobal; LinkedIn; Facebook; and YouTube.

Marsh McLennan is committed to creating a diverse, inclusive, and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Applications will only be accepted from candidates who have the appropriate approval to work in New Zealand. Successful applicants will be required to complete Criminal Record check prior to commencement of employment.

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