Call Centre Operator

1 month ago


Wellington City, New Zealand Capital & Coast District Health Board Full time

**_Nau mai, haere mai ki Ūpoko ki te uru hauora._**

Location: Wellington Regional Hospital

Service: Patient Administration Service (PAS)

Contract: Permanent, full-time

**Salary**: $59,627 - $68,340 depending on experience

**Kōrero mō te tūranga - About the role**

The Patient Administration Service (PAS) is a group of five services which work together to support the patient journey from referral, to a Capital, Coast & Hutt Valley (CCHV) District treatment provider, right through to discharge. PAS goals are to provide high quality, efficient and effective administration support to enable clinical staff to concentrate on patient care.

The Telephone Operators are located within a department to provide first point of contact for all incoming calls, patient enquires, paging, 777, duress alarms, Doctors rosters. They form an integral part of the wider Patient Administration Services and work closely with clinical and non-clinical staff in all areas to ensure the patient experience exceeds expectations, to undertake various other administration tasks that support to organise day to day activities. They also work closely with Emergency Management to manage all emergencies within the CCHV District.

**Mō tō mātou rōpū - About our team**

Our team is one of diversity, fun, multi-cultural and hard working. We pride ourselves on the focus of being part of the Patient Journey where two days are never the same. We are multi skilled which makes the diversity of our team unique. Our Call Centre is part of the wider Outpatient Administration Teams.

Our team provides a quality, customer focused telephone service to external and internal customers, patients, relatives. The Call Centre team manage all incoming calls, patient enquiries, emergency calls, duress alarms and updating “on call” doctor’s rosters. We form an integral part of the wider Corporate service and work closely with both clinical and non-clinical staff in all areas of the district health board to ensure that the patient experience exceeds expectations. We also work closely with Emergency Management to manage communication and co-ordination during emergencies. We operate on a rostered and rotating basis covering 24 hours, 7 days per week.

**Moū - About you**

We are looking for someone who has previous call centre experience, has a great telephone manner and is able to take ownership, accountability and responsibility for the role. You will be someone who has great time management skills, is an active listener, and is dedicated to providing excellent customer service to internal and external customers. You will enjoy interacting with others, working both independently and as part of a team, while also maintaining a high level integrity and fairness with colleagues and customers. You will need a good understanding of the English language, and be able to maintain patient and office confidentiality in line with the Privacy Act.

Previous knowledge of patient management systems and previous experience in a health environment is desirable but not essential.

**E pā ana ki a tatou - About us**

Capital, Coast & Hutt Valley District are pro-equity health organisation, with a particular focus on Māori, Pacific Peoples, and the Disability Community.

To find out more about us click on the following links:
Capital and Coast

Hutt Valley

Mental Health, Addiction and Intellectual Disability Service

**Me pēhea te tuku tono - How to apply**

Your safety and that of our patients is important to us. It is our expectation that you will be fully vaccinated against COVID 19, having received two doses of an approved COVID 19 vaccination.

**_ Ma tini, ma mano, ka rapa te whai_**

**_ By joining together we will succeed_


  • Call Centre Operator

    2 months ago


    Wellington City, New Zealand New Zealand Government Full time

    Nau mai, haere mai ki Te Whatu Ora - Capital, Coast & Hutt Valley District **Location**: Capital Coast and Hutt Valley Hospital **Service**: Call Centre - Patient Administration Service **Contract**: Casual (rostered and rotating up 40 hours p/w) **Salary**: Range from $59,627 - $68,340 depending on experience Kōrero mō te tūranga - About the role The...

  • Call Centre Operator

    2 months ago


    Wellington City, New Zealand Capital & Coast District Health Board Full time

    **_Nau mai, haere mai ki Te Whatu Ora - Capital, Coast & Hutt Valley District_** Location: Capital Coast and Hutt Valley Hospital Service: Call Centre - Patient Administration Service Contract: Casual (rostered and rotating up 40 hours p/w) **Salary**: Range from $59,627 - $68,340 depending on experience **Kōrero mō te tūranga - About the role** The...

  • Call Centre Operator

    1 month ago


    Wellington City, New Zealand New Zealand Government Full time

    Nau mai, haere mai ki Ūpoko ki te uru hauora. **Location**: Wellington Regional Hospital **Service**: Patient Administration Service (PAS) **Contract**: Permanent, full-time **Salary**: $59,627 - $68,340 depending on experience Kōrero mō te tūranga - About the role The Patient Administration Service (PAS) is a group of five services which work...

  • Call Centre Operator

    2 weeks ago


    Auckland City, New Zealand Are Media Full time

    **Job no**: 499944 **Work type**: permanent full time **Location**: Auckland **Categories**: Operations **Call Centre Operator - Are Direct** An exciting opportunity has become available with Are Direct NZ Limited. On behalf of local and international magazine publishers, Are Direct, expertly manages the distribution and promotion of millions of magazines...

  • Call Centre Consultant

    3 months ago


    Wellington City, New Zealand Rabobank Full time

    Job Overview & Purpose: Call Centre Consultant supports AU and NZ Country Banking, Rabobank Online Savings and Advisor Services/Key Account Services strategies and clients. Provides exceptional customer service by ensuring the services provided are carried out in an accurate, timely and efficient manner. Maintaining high standards and contributing to a high...

  • Call Centre Manager

    4 months ago


    Auckland City, New Zealand Infinitas Full time

    North Shore Location - Key role for business success. - Establish and Build the Function We have a fantastic newly created opportunity for an experienced and dynamic Call Centre Manager/Customer Service/Delivery to take charge of a market-leading brand. This role will see you lead call centre operations, for a mostly outbound operation ensuring exceptional...

  • Call Centre Manager

    3 months ago


    Auckland City, New Zealand Infinitas Full time

    Drive future growth and sales. - Key role for business success. - Lead a high performing technical team. We have a fantastic newly created opportunity for an experienced and dynamic Call Centre Manager to take charge of a market-leading brand. This role will see you lead call centre operations, ensuring exceptional communication and service. You'll play a...

  • Call Centre Consultant

    3 months ago


    Wellington City, New Zealand Rabobank Full time

    Job Overview & Purpose: Call Centre Consultant supports AU and NZ Country Banking, Rabobank Online Savings and Advisor Services/Key Account Services strategies and clients. Provides exceptional customer service by ensuring the services provided are carried out in an accurate, timely and efficient manner. Maintaining high standards and contributing to a high...


  • Auckland City, New Zealand InterGroup Full time

    Are you an administrator and a bit of a character? At InterGroup, our people are real good characters who have each other’s backs every day. And we're after more characters like you to come and join us! **About the Job**: The Call Centre Coordinator will play a pivotal role in ensuring the smooth day to day operation of our Call Centre, Insurance...

  • Police Communicator

    3 months ago


    Wellington City, New Zealand New Zealand Police Full time

    **Communicators, the first line of New Zealand Police - better work stories.** - **Based in Paraparaumu, Kapiti Coast**: - **Training salary: $57,083 increasing to $64,552 after training (fourteen weeks)**: - **24 hours 7 days a week, call centre shift work**: - **Permanent, Full time**: - **No qualifications necessary, full training given.**: -...


  • Auckland City, New Zealand InterGroup Full time

    Are you an administrator and a bit of a character? At InterGroup, our people are real good characters who have each other’s backs every day. And we're after more characters like you to come and join us! **What's the job?** InterGroup are New Zealand's Infrastructure and Industrial Services specialists, delivering services in waste management, industrial...

  • Call Center Operator

    2 months ago


    Auckland City, New Zealand Schindler Full time

    **Location: Auckland, Auckland, New Zealand** **Job ID**: 73761 **We ElevateYou**: We’re enhancing the quality of life in urban environments by providing the best mobility solutions across buildings. Founded in Switzerland in 1874, the Schindler Group is a leading global provider of elevators, escalators and related services. Together Schindler moves...

  • Ams/111 Call Centre

    7 days ago


    Wellington City, New Zealand Computer Concepts Full time

    **General information**: **Location** Wellington **Expertise** Contact Centre **Job Level** Experienced **Employment Type** Permanent full-time **Close Date** 16-Sep-2024 **Ref #** 57839 **Description & Requirements**: **AMS/111 Call Centre - Shift Supervisor** - As New Zealand's largest telecommunications and digital services company, Spark’s...


  • Auckland City, New Zealand Philip Morris International Full time

    Are you ready to #MakeHistory? At Philip Morris International (PMI), we’ve chosen to do something incredible. We’re in the process of transforming our business and introducing products to work towards a smoke-free future. With huge change, comes huge opportunity. So, if you are the chosen one, you’ll enjoy the freedom to dream up and deliver better,...

  • Call Centre Consultant

    3 months ago


    Auckland City, New Zealand Rabobank Full time

    Job Overview & Purpose: Call Centre Consultant supports AU and NZ Country Banking, Rabobank Online Savings and Advisor Services/Key Account Services strategies and clients. Provides exceptional customer service by ensuring the services provided are carried out in an accurate, timely and efficient manner. Maintaining high standards and contributing to a high...


  • Auckland City, New Zealand Baycorp Full time

    Auckland CBD location, a short walk from Britomart Station - Hybrid WFH flexibility for work-life balance and no weekends - No collections experience required, supportive training and career progression **Baycorp** is a leading provider of credit and receivables management services in New Zealand and a part of Credit Corp Group. We believe in an ethical,...


  • Wellington City, New Zealand New Zealand Government Full time

    Team Leader Contact Centre, Customer Experience and Analytics Team - Permanent, Full time Based in Wellington We are seeking a dynamic and experienced Team Leader to oversee our compact yet versatile Contact Centre. This unique role not only demands leadership in day-to-day operations but also strategic involvement in our modernisation...

  • Call Centre Agent

    3 months ago


    Auckland City, New Zealand Oxfam Aotearoa Full time

    **What's the role?** - You will chat to people over the phone everyday using a script, and update people on the wonderful work of this international charity. - You may already be a fundraiser needing a fresh start, or perhaps you have never done a role like this before - either way if you are willing to learn and hungry for success, we want to hear from you...


  • Wellington City, New Zealand StraitNZ Full time

    Bluebridge Cook Strait Ferries is famous for our better value fares, every day warm Kiwi hospitality. Part of the StraitNZ group, Bluebridge is in an exciting growth and future focused phase. It’s a great time to join a travel brand that more Kiwis than ever are embracing as they cross the Cook Strait. **What is the role?** The Contact Centre...

  • Travel Expert

    2 weeks ago


    Wellington City, New Zealand Flight Centre Brand Full time

    **Job no**: 522999 **Brand**: Flight Centre Brand **Work type**: Full time **Location**: Wellington, Wellington **Categories**: Leisure Travel & Retail **Open up the world to those who want to see.** **whakatuwhera te ao ki te hunga e hiahia ana ki te kite** **Attention Travellers, Your Search for the Perfect Job Ends Here!** Soon, you'll land a role...