Contact Centre Representative

5 months ago

Wellington City, New Zealand StraitNZ Full time

Bluebridge Cook Strait Ferries is famous for our better value fares, every day warm Kiwi hospitality. Part of the StraitNZ group, Bluebridge is in an exciting growth and future focused phase.

It’s a great time to join a travel brand that more Kiwis than ever are embracing as they cross the Cook Strait.

**What is the role?**
The Contact Centre Representative is the first point of contact for our customers and based in the Welling Passenger Terminals. You will be responsible for providing information, service, and travel bookings, and ensuring every experience is delivered with our authentic and warm customer service.

You’ll be in the thick of the operation with a great team who are committed to providing top-class customer service. You’ll answer and make calls to a diverse range of customers who may be enquiring about making a booking for their next holiday or looking to move their freight items across the Cook Strait. Whether it's providing the best customer solution or going the extra mile to find out more information, keeping the customer at the core of everything you do is the key to delivering a great experience.

While taking and making phone calls is the foundation of the role, developing skills to communicate with customers in an omni-channel manner, particularly through digital and social channels will be important.

**What are we looking for?**
This is a customer-facing role in a dynamic operational environment. You’ll be a clear and confident communicator who isn’t fazed when having to deal with a diverse range of customer queries and the occasional disruption to operations that are an inevitable part of a shipping business.

We are looking for enthusiastic team players with a positive can-do attitude, fantastic communication skills and ability to remain calm under pressure. You'll be tech savvy and can pick up new systems quickly and have high attention to detail.

The successful applicants will display the following experience and traits:

- Experience working in an operational contact centre, preferably within the travel / hospitality or freight & logistics industries.
- Confident working with reservation and operational software as well as Microsoft Office products and phone systems.
- Driven by meeting targets and commercial goals.
- Committed to providing outstanding customer service.
- You’ll be adaptable and can take operational disruption in your stride.

**What do we offer?**

We offer a very competitive salary package and we will match your Kiwisaver up to 8%. We have a super convenient CBD location along with free parking and offer staff travel benefits on our ferries during off-peak times - for you, your family and friends

On top of this we offer a free Southern Cross Regular Healthcare plan and an annual health and wellbeing allowance.

If this role sounds like you then jump aboard and be part of the journey

Please note, as part of our recruitment process you must satisfy a pre-employment medical, drug test and a Ministry of Justice check to be considered for this position. Applicants for this position must also currently reside and hold the legal right to live and work in New Zealand.

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