Service Quality Manager

3 weeks ago

Hamilton, New Zealand NOKIA Full time

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

The team you'll be part of

As Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.
- The person will be working in a small dedicated team that supports the Chorus New Zealand network. The team operates the Chorus broadband network on Chorus's behalf and is seen by Chorus as their Operations team. The role will be to ensure the NCS Containerised UIV solution meets or exceeds the agreed deliverables to Chorus and act as the interface to Chorus for issues and problems.
- What you will learn and contribute to
- The Performance Management Specialist is responsible of the End-to-end performance/quality management with main objective of monitoring and reporting the network/service performance to SLA & OLA. The performance manager needs to assure the Network/Service Performance/Quality Monitoring, reporting and proactive maintenance (trend analysis).
- Are you passionate about delivering excellence to the customer?
- As part of our team, you will:

- Addresses and resolves highly complex MS operations performance issues or challenges including through technical leadership of highly-skilled teams.
- Interprets internal and external Managed Services operational and technology challenges and recommends how they should be overcome.
- Takes a leadership role in the development of innovative practices to improve Managed Services operations.
- Approves new and / or changes to guidelines and procedures for the function.
- Contributes to development of concepts to determine professional direction of Managed Services delivery operations personnel.
- Often leads longer-term Managed Services complex improvement projects with moderate resource requirements, risk and complexity.
- Communicate with parties within and outside of own job function and teams, and typically has responsibilities for communicating with parties external to the organisation, which may include customers or vendors.
- Work to influence others to accept job function’s view/practices and agree/accept new concepts, practices, and approaches.
- Your skills and experience
- You have:

- Total Experience of 5-8 years in telecommunications and similar roles.
- Knowledge of word, PowerPoint & Excel.
- Excellent communication skills.
- Presentation skills
- What we offer
- Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.
- The role is located at Hamilton New Zealand, parking is available, and the office is located out of the CBD so travel times are not an issue. The working environment is excellent, and the weather does not have extremes. Hamilton is described as the "gateway to nice places" with many beaches, parks, mountain biking trails and lakes all within 90 minutes.- Nokia is committed to inclusion and is an equal opportunity employer- Nokia has received the following recognitions for its commitment to inclusion & equality:
- One of the World’s Most Ethical Companies by Ethisphere
- Gender-Equality Index by Bloomberg
- Workplace Pride Global Benchmark
- LGBT+ equality & best place to work by HRC Foundation
- At Nokia, we act inclusively and respect the uniqueness of people.
- Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
- We are committed to a culture of inclusion built upon our core value of respect.
- Join us and be part of a company where you will feel included and empowered to succeed.

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