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Patient Administration Coordinator

1 month ago

Auckland City, New Zealand New Zealand Government Full time

Full-time, permanent position
- Transport links close to our Grafton & Greenlane site locations
- Development opportunities available
- Monday to Friday, 40 hours per week

Are you looking for a meaningful role which gives you an opportunity to give back to the community? If so, we may have just the role for you
Te whiwhinga mahi | The Opportunity
We are looking for an admin superstar, to join our existing Patient Administration Coordinators, at the Patient Service Centre; based across Auckland City Hospital, Starship hospital and Greenlane clinical centre.
Challenging but rewarding, PAS (Patient Administration Services) is a department like no other. It is service-orientated (we're here for our patients) with no two days being the same. You'll be working with a close-knit administrative group and alongside a large multi-disciplinary team of clinicians, nurses, business managers and clinical directors.
This role will allow you the opportunity to display your leadership skills, build relationships and grow your knowledge base within the organisation and will support our Outpatient Clinic Scheduling team or Surgical Bookings team.

**Outpatient Clinic Scheduling**:

- High level of engagement with our patients/parents to organise their specialist appointments
- Collaborate with clinicians, nurses and Services to ensure the running of clinics
- Work within the PAS family to train together towards best administrative practices

**Surgical Booking**:

- Direct patient contact and engagement, to arrange a date for surgery
- Use of electronic daily waiting lists reports, ensuring a patient focussed and equity booking approach is implemented
- Work alongside the clinical and service management teams. To ensure our patients transition smoothly throughout their planned care pathway

For further details, please refer to the position description here.
Nga Pūkenga Motuhake | Important Skills
This position will suit a motivated individual with a proactive approach and a high level of initiative. As the ideal person for the role, you will have the following skills and attributes:

- A good understanding of the Surgical and Outpatient pathway
- Proven previous experience in a coordination role or fast past environment. Previous experience working for Te Whatu Ora will be considered an great advantage.
- Team player, demonstrating the ability to build good, longstanding relationships both inside and outside of the services
- Flexible and able to work well under pressure
- Solid cultural intelligence to perform well in a diverse environment.
- Strong time management skills; needed for competing priorities and maintaining a good work life balance
- Resilient and have a great sense of humour - as some days you might need it.
- Fluency in other languages. Mandarin preferably.

Ko wai mātou | Our Organisation
We are Te Whatu Ora Te Toka Tumai Auckland. We provide health and disability services to more than half a million people living in central Auckland, regional services for Northland and greater Auckland, and specialist national services for the whole of New Zealand. Our main sites are Auckland City Hospital, Greenlane Clinical Centre and Starship Children's Hospital, located in central Auckland.
We are part of Te Whatu Ora - Health New Zealand, the overarching organisation for New Zealand's national health service. Te Whatu Ora leads the day-to-day running of the health system, with functions delivered at local, district, regional and national levels.
We are committed to upholding Te Tiriti o Waitangi and providing culturally safe care. We value role modelling manaakitanga as demonstrated by Ngāti Whātua in the gifting of their whenua on which our hospitals stand. We aspire to having a workforce reflective of the communities we serve and achieving equitable outcomes for all.
He aha ngā painga o tēnei mahi mōu | Why you will enjoy working here
- $67,932 per annum (or pro rata if part-time)
- In-house mentorship and on-going training
- Free professional development opportunities
- Career progression within the organisation

We recognise there is more to life than mahi | work, and we encourage and provide access to all our staff several services and benefits to support themselves whilst they are employed within Te Toka Tumai Auckland.
For more information on what we offer, please click here.
Me pēhea te tuku tono | How to apply