Patient Administration Coordinator

Some great news We are advertising for a Patient Administration Coordinator - for the PAS team.
- Permanent, part time role - 28 hours per week (days and times can be negotiated)
- Multiple locations
- Close to transport links
- Development opportunities available

**Te whiwhinga mahi | The Opportunity**:
We have permanent roles available across the Surgical Booking, Outpatient scheduling and Reception. Hours are mainly Monday - Friday 20-40 hours/week.
We are looking for an admin superstar, to join our existing Patient Administration Coordinators, at the Patient Service Centre; based across Auckland City Hospital, Starship hospital and Greenlane clinical centre.
Challenging but rewarding, PAS (Patient Administration Services) is a department like no other. It is service-orientated (we're here for our patients) with no two days being the same.
You'll be working with a close-knit administrative group and alongside a large multi-disciplinary team of clinicians, nurses, business managers and clinical directors. We work across three site locations; Auckland Hospital, Starship Hospital and Greenlane Clinical Centre.
Click here to view the position description
Nga Pūkenga Motuhake | Important Skills
You will need to have the right attitude to deliver the highest quality customer service to our valuable patients and offer the following skills:

- Resiliency, adaptability and flexibility to ensure the smooth running of the service
- Fast learner, great at multitasking, with excellent time management skills
- Excellent communication, both verbal and written
- Strong computer skills with an ease of learning new apps

You care about public health and you want to serve our community.You're capable of building good working relationships with all types of people across the Te Toka Tumai Auckland.
Ko wai mātou | Our Organisation
We are Te Whatu Ora Te Toka Tumai Auckland. We provide health and disability services to more than half a million people living in central Auckland, regional services for Northland and greater Auckland, and specialist national services for the whole of New Zealand. Our main sites are Auckland City Hospital, Greenlane Clinical Centre and Starship Children's Hospital, located in central Auckland.
We are part of Te Whatu Ora - Health New Zealand, the overarching organisation for New Zealand's national health service. Te Whatu Ora leads the day-to-day running of the health system, with functions delivered at local, district, regional and national levels.
We are committed to upholding Te Tiriti o Waitangi and providing culturally safe care. We value role modelling manaakitanga as demonstrated by Ngāti Whātua in the gifting of their whenua on which our hospitals stand. We aspire to having a workforce reflective of the communities we serve and achieving equitable outcomes for all.
Our Patient Service Centre (PSC) unit provides support to the clinical department by managing their outpatient clinic receptions, processing referrals and making initial and follow-up appointments for our patients. We are a large team and we collectively make about 850,000 outpatient appointments and over 300,000 surgical bookings per year.
In this role, you will be working in the Clinic Reception, Outpatient Clinic Scheduling or Surgical Booking team.

**Clinic Reception**:

- Meet and greet patients and their family or representatives and answer phone enquiries and refer calls of a clinical nature to the appropriate health professional
- Complete established appointment completion procedures such as scheduling follow-up appointments and sending referrals and other request forms to internal and external agencies
- Dispatch documentation as required by established procedures

**Outpatient Clinic Scheduling**:

- High level of engagement with our patients/parents to organise their specialist appointments
- Collaborate with clinicians, nurses and Services to ensure the running of clinics
- Work within the PAS family to train together towards best administrative practices for patients

**Surgical Booking**:

- Use of electronic daily waiting lists reports to book patients and ensure a patient focussed booking approach is used at all times
- Enter and update patient details on booking systems and manage all patient administration

He aha ngā painga o tēnei mahi mōu | Why you will enjoy working here:

- $67,932 per annum (or pro rata if part-time)
- In-house mentorship and on-going training
- Free professional development opportunities
- Career progression within the organisation

We recognise there is more to life than mahi | work, and we encourage and provide access to all our staff several services and benefits to support themselves whilst they are employed within Te Toka Tumai Auckland.
For more information on what we offer, please click here.
Me pēhea te tuku tono | How to apply