Senior Triage and Workflow Coordinator

1 week ago


Wellington City, New Zealand Accident Compensation Corporation Full time

ACC’s vision is to create a unique partnership with every New Zealander, improving their quality of life by minimising the incidence and impact of injury. We’re an organisation that grew out of bold thinking and an enduring commitment to care for others at work, home and play.

We have an opportunity for a Senior Triage and Workflow Coordinator to join our Privacy team. ACC’s Privacy function is strongly supported by senior leadership, and you’ll be joining a dynamic, well-resourced team tasked with leading and growing the highest standard of care of personal information and privacy.

**Mō tenei tūrana mahi | About this role**

As the Senior Triage and Workflow Coordinator, you’ll be our expert in managing workflow. You’ll be responsible for ensuring work is efficiently and effectively allocated across team members and you’ll a ctively monitor and engage with leaders to do this. Day to day, you’ll be reviewing requests for advice, gathering more information, redirecting requests to the appropriate information source, or allocating the work to a resource in the team. Some of the other interesting work you’ll get to do includes:

- Identifying trends, frequently asked questions, and opportunities for improving processes and services related to privacy across ACC
- Providing information, commentary, and reporting to managers to effectively manage performance and capacity
- Ensuring workforce management tools, workflow management systems and reporting are effective and fit for purpose.

**Ko wai koe | About you**

We’re open to whether you’ve been working in the public or private sector, but we’re ideally needing someone with a background in a similar role such as workforce or workflow or case management and experience (or a strong interest) in privacy. We’ll be looking for:

- Experience using workflow management systems (we use Dynamics and Salesforce)
- Experience with Power BI
- Analytical and conceptual skills with the ability to identify key issues and develop appropriate solutions
- The ability to plan and organise your work and prioritise critical issues with confidence
- Good judgement, decision making and problem resolution skills
- The ability to work in a fast-paced environment, work efficiently and adapt to change
- Excellent interpersonal skills and a keen eye for detail
- A continuous improvement mindset
- Awareness of the diversity and beliefs of New Zealand’s communities.

This is a great opportunity for a natural collaborator and connector who can help the team work productively. You’ll play a key part in contributing to the effectiveness of our Privacy function.

**Working at ACC**:

- Employee networks to support our colleagues from diverse backgrounds.
- The option to explore flexible working that suits your needs and ours.
- Development opportunities in te reo Māori me ngā tikanga.

The base salary range for this role is $69,795 - $98,535 with appointment depending on skills and experience. ACC also offers 9% superannuation.

For a detailed position description, please click HERE.


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