National Helpdesk Fm Coordinator

2 weeks ago


Auckland City, New Zealand OCS Limited Full time

Great Central Auckland Location
- Supportive and friendly team
- Full-time, 40 hours per week

We are looking for a highly motivated and organised individual to join our team as a National Helpdesk FM Coordinator.

**About OCS**:
At OCS we strive towards our TRUE values: Whakapono (Trust), Whakaute (Respect), Kotahitanga (Unity) and Whakamana (Empowerment). With over 80 years’ experience in the Industry, OCS provides top quality Commercial Cleaning, Facilities Management and WasteLine Solution services across many different sectors in New Zealand and globally.

**About the role**:
In this role, you will provide coordination and administrative support to Facilities Management and Helpdesk operations.

Key responsibilities will include but are not limited to:

- Billing - to ensure that all cost elements are correct, maintain the allocation of materials and subcontractor costs to client invoices to provide accurate billing.
- Ensuring delivery of an efficient and on-time service to our clients
- Investigate billing queries, liaise with both internal and external parties within an efficient timeframe
- Proactively look for innovations and operational improvements that will be a win-win for both OCS and OCS clients.
- Maintain planned maintenance and asset management regimes.
- Reconcile balances where relevant including analyses of sales vs costs.
- Ensure all weekly and monthly reporting completed for internal and external clients
- Proactively manage friendly relationships with both external and internal customers.
- Process weekly FM payroll.

**About You**:
Key Skills:

- Payroll experience preferred but not a must.
- Attention to detail
- Excellent/Adaptable communication skills
- Excellent time management skills and the ability to plan and multi-task, to meet deadlines.
- Able to pass relevant screening and security checks e.g. Ministry of Justice and have the legal right to work in New Zealand.


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