Helpdesk Manager Corporate Solutions
4 weeks ago
Company Description
Colliers is a global property services company with more than 18,000 property experts collaborating across 67 countries. At Colliers, we do what's right and operate in ways that benefit our people, our clients, our communities, and the environment.
Our people are our greatest asset and we empower their career growth and skill development. We support their health and wellbeing and foster an inclusive and diverse culture, celebrating what makes us unique and enabling high performance.
**Job Description**:
We have an exciting opportunity for a **Helpdesk Manager** to join the Corporate Solutions team in our **Wellington CBD** office.
We are looking for a positive and client-focused professional to lead our motivated team of Helpdesk Coordinators, enabling our facilities management services nationally.
**The value you’ll add**
- Lead and mentor the Helpdesk team
- Provide technical training, enabling the growth of our team members
- Assist to develop, implement, and effectively manage processes
- Coordinate day-to-day team responsibilities to ensure contract requirements fulfilled
- Ensure exceptional service and enhance the client experience
- Assist to manage health, safety, risk, and compliance
- Collaborate and provide support to the team Directors
**Qualifications**:
- Proven experience leading a team
- Ability to manage compliant Health & Safety policy and processes
- Intermediate Microsoft Office skills
- Experience using building or property management software would be a plus
**Your strengths**
- Strong written and verbal communication skills
- Strong client focus
- Enabler
- Relationship builder
- Problem solver
- Attention to detail
- Organiser and planner
**What we offer**
- Wellbeing benefits and initiatives
- Parental benefits
- Opportunities to advance your business, technology, and creative skills to achieve your professional goals
- An inclusive, supportive, collaborative and well-resourced team
Additional Information
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