Facilities Helpdesk Coordinator

7 months ago


Auckland City, New Zealand Restaurant Brands Full time

Facilities Helpdesk Coordinator (fixed-term, 12 months)

We have a fabulous fixed-term vacancy in our property team due to an internal promotion. The facilities helpdesk takes incoming jobs from site managers and escalates them to the right technicians/teams, as well as problem solving through a new efficient ticketing process. We are seeking a resourceful, friendly and flexible professional to take on this important position. You will be part of the property team - a close-knit, experienced group of property specialists. This is a fantastic entry level opportunity to gain experience in this area.

About us

Restaurant Brands is a corporate franchisee and specialises in managing multi-site branded food retail chains. Restaurant Brands is listed on the New Zealand Stock Exchange and currently has over 261 stores across NZ, Australia and Hawaii for KFC, Pizza Hut, Carl’s Jr and Taco Bell. We employ over 3,500 NZ staff and serve over 60,000 customers across NZ every day.

About the Role
- You will be coordinating incoming maintenance, repair and facility concerns from our restaurants
- Customer Service & problem solving - organizing technicians and maintenance staff to attend facilities with the required information to make the call out process more efficient.
- Acting as a key point of contact between the site staff, contractors, technicians and internal property/facilities team.
- Logging jobs accurately on the system.
- Following up on logged jobs, quotes for cost and other level 1 support issues.
- Property/Facilities administration.
- Assisting the internal team with minor ad hoc projects.
- Using SAP & MS Office 365.

What do we need from you?
- Warm, friendly and helpful personality.
- Outstanding communication skills and customer service. Verbal & written English.
- Solid skills using MS Office 365 products, particularly experience with Word, Excel & Teams.
- Experience using SAP would be advantageous but not essential - you will be fully trained on the key tasks required using the software.
- Great upskilling opportunity for anyone unfamiliar with SAP.
- Strong desire to gain experience or work in the property, commercial property and facilities management sector highly desirable.
- Must be eligible to work in New Zealand.



  • Auckland City, New Zealand OCS Limited Full time

    Great Central Auckland Location - Supportive and friendly team - Full-time, 40 hours per week We are looking for a highly motivated and organised individual to join our team as a National Helpdesk FM Coordinator. **About OCS**: At OCS we strive towards our TRUE values: Whakapono (Trust), Whakaute (Respect), Kotahitanga (Unity) and Whakamana (Empowerment)....


  • Auckland City, New Zealand JLL Full time

    About JLL - We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an...

  • Facilities Coordinator

    7 months ago


    Wellington City, New Zealand JLL Full time

    JLL supports the Whole You, personally and professionally. Shaping the future of real estate for a better world. At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working. We bring to life...

  • Helpdesk

    1 week ago


    Wellington City, New Zealand BGIS Full time

    **The Role** As the first point of contact, HelpDesk is responsible for managing enquiries relating to maintenance and facilities services across multiple sites throughout New Zealand. Reporting to the Administration and Finance Manager, success in this role is measured by customer satisfaction, maintaining compliance with safety, service obligations and...


  • Auckland CBD, New Zealand Tonkin + Taylor Full time

    If you are passionate about Technology, enjoy working in a collaborative environment, and are looking for a role where your experience will help guide the future of our business, then we want to hear from you. **Kei te hiahia mātou ki ōu | We want your skills** We are recruiting for a Helpdesk Team Leader to support a fantastic Helpdesk team that...


  • Auckland City, New Zealand Think Concepts Full time

    **The Company** Think Concepts provides IT support, cloud services, and managed IT services for small to medium-sized businesses. Based in a hip Auckland office on East Street, we're a tight-knit team who are passionate about what we do. You will enjoy a competitive salary, bonus opportunities and the chance to build an impressive portfolio, while taking...


  • Auckland City, New Zealand Think Concepts Full time

    **The Company** Think Concepts provides IT support, cloud services, and managed IT services for small to medium-sized businesses. Based in a hip Auckland office on East Street, we're a tight-knit team who are passionate about what we do. You will enjoy a competitive salary, bonus opportunities and the chance to build an impressive portfolio, while taking...

  • Facility Coordinator

    4 months ago


    Auckland City, New Zealand Auckland Council Full time

    **_Excited about promoting and coordinating Studio One Toi Tū and its multiple uses? We want to hear from you!_** **He angitūtanga: The opportunity** We are seeking a proactive and experienced Facility Coordinator to join our small, dedicated team. Your role will be vital in ensuring the smooth day-to-day operations of our historic facility, managing...


  • Auckland City, New Zealand The University of Auckland Full time

    Auckland, New Zealand - Full-time - UoA Department Name: Facilities and Services - Campus: Newmarket Campus - Contract Type: Permanent - Position Number: 55567074 **Company Description**: **Waipapa Taumata Rau | The University of Auckland** The University of Auckland is New Zealand’s leading university. We employ more than 5400 academic and professional...


  • Auckland City, New Zealand University of Auckland Full time

    Company Description **Waipapa Taumata Rau | The University of Auckland** The University of Auckland is New Zealand’s leading university. We employ more than 5400 academic and professional staff to support over 41,000 students, making us one of NZ’s largest employers. The Faculty of Engineering is committed to creating an environment where people thrive...


  • Auckland City, New Zealand HEB Construction Full time

    **The role**: This role will be primarily responsible for work allocation and rostering of the Level 2 Helpdesk Team and resolution of technical issues. You will be the liaison with other HEB departments for escalation calls and be the representative of the IT team in meetings as required. The individual who will thrive in this role will hold a relevant IT...


  • Wellington City, New Zealand Think Concepts Full time

    **The Company** Think Concepts provides IT support, cloud services, and managed IT services for small to medium-sized businesses. Based in a hip Wellington office on Cuba Street, we're a tight-knit team who are passionate about what we do. You will enjoy a competitive salary, bonus opportunities and the chance to build an impressive portfolio, while taking...


  • Auckland City, New Zealand Goodman Full time

    This role includes all elements of traditional Facility Management, including the management of building services, maintenance, safety, site security, employee events, office relocations, fit out works, employee and visitor parking, contract management and contractor and service provider negotiations. The Facility Coordinator will work closely alongside...


  • Wellington City, New Zealand Chandler Macleod Full time

    **Facilities Coordinator** - ** Temporary 4 week role, immediate start**: - ** $30p/h**: - ** Brand new Central Wellington offices**: - ** Government agency** **About the opportunity** This Government Agency is looking for a Facilities Coordinator to join a team in a newly established office in central Wellington. The role will involve aspects of...


  • Wellington City, New Zealand Think Concepts Full time

    **The Company** Think Concepts provides IT support, cloud services, and managed IT services for small to medium-sized businesses. Based in a hip Wellington office on Cuba Street, we're a tight-knit team who are passionate about what we do. You will enjoy a competitive salary, bonus opportunities and the chance to build an impressive portfolio, while taking...


  • Auckland City, New Zealand Madison Recruitment Full time

    We are currently recruiting for a Facilities Coordinator to join a fantastic team ASAP for a 3+ month temporary assignment (likely to extend). You will be the main point of face-to-face contact with customers at various community venues. As the first point of contact for enquiries, payments, and complaints, you will need to provide exceptional customer...


  • Auckland City, New Zealand BNZ Full time

    **Ko mātou tēnei | This is us** Our tūranga (role) as the Bank of New Zealand is to help navigate New Zealand towards a better future, this means working in an energising environment built around our customers to help our communities prosper. This is an engaging & rewarding tūranga with plenty of opportunity to ako (learn). If you can imagine a better...

  • Facilities Coordinator

    7 months ago


    Auckland City, New Zealand Madison Recruitment Full time

    We are currently recruiting for a Facilities Coordinator to join a fantastic team ASAP for a 3+ month temporary assignment (likely to extend longer-term). You will be the main point of face-to-face contact with customers at various community venues. As the first point of contact for enquiries, payments, and complaints, you will need to provide exceptional...

  • IT Coordinator

    7 months ago


    Auckland City, New Zealand HAYS Full time

    Contract opportunity for a 2* IT Coordinator based in Auckland **Your new company** It's a global manufacturing organisation based in Auckland. **Your new role** As an IT Support professional, your primary responsibility is to ensure smooth operations by addressing IT-related issues promptly. You’ll collaborate with local and regional teams, handle...

  • Facilities Coordinator

    7 months ago


    Auckland City, New Zealand Canon Full time

    Full-time permanent position, 40 hours per week, Monday - Friday, 9am to 6pm - Fantastic Corporate Wynyard Quarter premises - Career growth and development opportunities **About the Role** We have an exciting opportunity for a Front of House Facilities Coordinator to join our client's fantastic corporate offices based in the Wynyard Quarter. This role...